Job Description
Our client is a leading IT managed service provider are currently looking for a 2nd line support person. They are seeking a talented 2nd /3rd Line Support Technician to join their team to play a key role in providing technical support and project delivery to customers.
* Strong experience with Active Directory, Office 365, Windows 10 and above, Windows Server 2012-22, and networking equipment (routers, firewalls, switches)
* Experience of using cyber security products including AV, email security, firewall configuration
* Project delivery including PC / laptop installation, server installation, firewall, switch, wireless configuration and installation, network health checks
* Excellent problem-solving abilities, with a logical, analytical approach
* Clear and effective communication skills (both written and verbal) for working with clients and internal teams
* Ability to prioritise and work independently in a fast-paced environment
* Previous experience in a 2nd / 3rd Line technical role
* Familiarity with help desk ticketing systems and remote support tools
* Experience in a Managed Service Provider (MSP) environment would be advantageous but is
* Troubleshoot and resolve customer desktop, server, and infrastructure-related issues
* Manage incoming support tickets, ensuring timely and efficient resolutions
* Working on more complex problems when necessary
* Monitor and manage backup jobs, addressing failures proactively
* Check remote monitoring platforms for issues and work towards quick resolutions