Eurofins Forensic Services (EFS) is the largest forensic service provider in the UK and Europe. We are part of Eurofins Scientific, an international life sciences company that offers a unique range of analytical testing services to clients across multiple industries, helping to make life and our environment safer, healthier, and more sustainable. Our laboratories work with the world’s biggest companies to ensure that the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Eurofins Forensic Services laboratories are among the most advanced analytical facilities in Europe, enabling the company to offer a comprehensive range of independent and innovative forensic testing solutions to police forces, legal and criminal justice organisations throughout the UK and Europe.
Job Description
We are currently recruiting for an Account Manager to join our team based at our Midlands site. If you are passionate about a rewarding career in forensic testing and want to use your expertise to its full potential, this is a great opportunity to join a well‑established, market‑leading company with over 30 years of experience providing forensic services to the police forces of England and Wales, as well as other commercial organisations and public sector bodies.
In this role you will maintain and develop customer relationships, grow sales, and support the evolution of services in line with customer ambitions.
Key Responsibilities and Accountabilities
* Liaise directly with customer key stakeholders to understand and deliver customer requirements
* Achieve divisional and company sales targets
* Develop and drive sector sales strategies
* Increase sales and profitability from existing and new accounts
* Provide reporting and analysis
* Maintain accurate customer records
* Prepare complex commercial proposals in liaison with operational colleagues
* Assist with operational delivery when required
Qualifications
We are looking for someone with a proven background in key account management within a B2B environment, combined with a demonstrable track record of sales growth and commercial acumen. The ideal candidate will possess excellent communication and presentation skills, a solid understanding of selling scientific products and services, and be proficient in Microsoft Office and CRM software. Experience in workplace drug testing and commercial procurement is desirable but not essential; a scientific background or education is an advantage.
The right candidate will be highly motivated, enthusiastic, and driven to exceed customer expectations. They will be a strategic thinker who takes ownership, promotes the voice of the customer, and fosters a positive culture through collaboration and strong interpersonal skills. A willingness to travel is essential, and a team‑oriented mindset with integrity and a customer‑focused attitude sits at the heart of everything we do at EFS.
Additional Information
Due to the sensitive nature of our work, this role requires the successful candidate to achieve NPPV3 + Security Clearance (SC). To be eligible, you must have 5 years’ continuous UK residency.
* Vetting is carried out by an external police vetting service
* Drug and alcohol testing may be required before you start and during your employment
* Ongoing employment is subject to maintaining the required level of clearance
What We Offer
We offer a competitive salary and a comprehensive benefits package, including:
* 25 days annual leave + bank holidays (rising to 30 days with length of service)
* Company pension scheme with up to 6% employer contribution
* Life assurance (3x salary)
* Health Cash Plan & Employee Assistance Programme
* Enhanced family leave and sick pay
* Perkbox benefits, discounts and wellbeing support
* Cycle to Work scheme, tech scheme & volunteering days
* Holiday trading (buy/sell) scheme
* Refer a Friend scheme
* Free on‑site parking (site dependent)
Other Requirements
For employees based at EFS Midlands or likely to attend EFS Midlands as part of their role, you must inform us if you have come into contact with any firearms or ammunition through work or any other reason, as there will be precautions required to enter the premises. This also applies to persons involved in clay pigeon shooting or who regularly use any cartridge‑based tools such as nail or stud guns. Please provide details on your application.
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