PRIMARY OBJECTIVE OF POSITION:
To act as internal sales lead, identify, and develop opportunities from within the current customer base, along with prospective accounts. Ensuring all enquiries are well managed in a timely fashion. Efficiently process sales orders, drive additional sales, handle all sales enquiries for the business, and provide effective administrative support to the team to ensure a smooth running of a busy sales team.
CONTRACTED HOURS: 40 hrs per week 8am – 4:30pm; (one 8:30am – 5pm per week)
LOCATION: Great Bridge. You may be required to travel to other sites across the UK on an ad-hoc basis.
ENVIRONMENT: Demanding rapid response distribution unit.
KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:
* Manage selected accounts and develop sales to achieve targets
* Take an active role in developing product and industry knowledge to enhance the customer experience and sales revenue
* Liaise regularly with internal departments to meet customer demands and expectations
* Use correct processes to ensure all enquires are handled and managed through the correct channels, in an effective and professional manner
* Raise, process and update various systems with PO’s, sales orders, quotations and invoices
* Provide quotations, ensuring the correct price is used and prices reflect the latest pricelist.
* Proactive approach to follow ups to maximise securing the business and tenacious with margins where appropriate
* Work to support procurement to effectively win business by maximising buying activities according to procurement processes
* Identify opportunities to continually improve processes
* Resolve any customer enquiries and issues that may arise in a swift and efficient manner
* Liaise with customers and clients over the phone and via emails, ensuring high levels of professionalism and customer service is maintained at all times
* Effective CRM management along with filing systems for all documentation, both electronically and paper based
* Ad-hoc duties when required
* Promote customer focus through the organisation, keep focus on OTIF 99% 3-year target
* Ensure the office processes are delivering their intended outputs, through ISO procedures and systems
* Comply with Health and Safety responsibilities defined in the company Health and Safety policy
* Ensure all information is of a high standard, accurate and managed in a timely fashion in line with company expectations.
* Ensure the requirements of ISO9001:2015 standards are maintained, and any changes are implemented
….and any other duties required to support the achievement of the Company’s objectives
MINIMUM QUALIFICATIONS/EXPERIENCE REQUIRED:
A minimum of 3 GCSE’s, or equivalent, including English and Maths, at Grade C or above
Passionate about sales with a strong customer service background
Proficient with Microsoft packages (including Word and Excel)
Experience in a previous role would be desirable
A background in a busy distribution centre would be advantageous
KEY BEHAVIOURAL COMPETENCIES:
Must be proactive and have a positive approach
Drive to achieve personal, as well as company objectives
Detailed and methodical, with good information retention
Able to prioritise workloads to meet ever changing departmental and organisational deadlines
Ability to work in a team and individually
Excellent customer focus
ADDITIONAL SKILL REQUIREMENTS:
Strong verbal and written communication skills
Conscientious and task focused
Capable of working under pressure
Must be IT literate to a high standard