Job Title: Administrative Coordinator – Access to Work Assessments
Location: In Person
Contract: Full Time
Salary: £25,000.00 per annum
About the Role:
We are looking for a highly organised and customer-focused Administrative Coordinator to join our team. In this role, you will support the smooth delivery of assessments carried out on behalf of a Government Contract You will be responsible for booking assessments, handling queries, and providing excellent service to customers, while ensuring that key performance indicators (KPIs) and contractual obligations are consistently met.
Key Responsibilities:
* Coordinate and book AtW assessments, ensuring accuracy and efficiency.
* Make and receive calls to customers in a professional, supportive, and empathetic manner.
* Handle queries, rejections, and reschedules promptly, maintaining a customer-first approach.
* Track and achieve KPIs relating to bookings, customer contact, and case turnaround times.
* Maintain clear and accurate records on internal systems and databases.
* Work closely with assessors and colleagues to ensure assessments are delivered on time.
* Provide general administrative support to ensure compliance with AtW service standards.
About You:
* Experience in an administrative or customer service role, ideally within a target-driven environment.
* Strong communication skills with the ability to build rapport and show empathy.
* Highly organised with excellent attention to detail.
* Comfortable working with KPIs and performance measures.
* Confident using Microsoft Office and CRM systems (training will be provided).
* Able to manage competing priorities and work well under pressure.
* A positive, proactive, and professional team player.
What We Offer:
* A friendly and supportive team environment.
* Full training on processes and systems.
* Opportunities for personal development and career growth.
* Competitive salary.
* The chance to make a positive difference by helping individuals access the support they need through AtW.
Job Type: Full-time
Pay: £25,000.00 per year
Benefits:
* Additional leave
* Flexitime
* Free parking
* On-site parking
Work Location: In person