JOB PURPOSE
The role of the Receptionist / Host is to:
è Ensure customers and visitors receive an immediate welcome.
è Ensure all calls, both internal and external are answered and dealt with efficiently within the correct process.
Site Southampton Audi
Head of Business
KEY RESPONSIBILITIES
è Ensure reception area is staffed and kept tidy at all times.
è Direct customers towards the seating area and offer refreshments while they are waiting.
è Handle and co-ordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed.
è Establish and maintain a system to monitor the whereabouts of key staff at all times.
è Keep customer refreshments stocked up at all times.
è Keep customer waiting area clean and tidy and clear of crockery etc at all times; also kitchen area in showroom.
è Correctly process all outgoing post ready for despatch each evening.
è Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards.
Skills & Requirements
Essential
è Smart appearance.
è Competency in numeracy, literacy and IT. Reception/Host experience
Experience
Desirable
è Reception/Host experience
The Harwoods Way
Since 1931, Harwoods Group has been a family-owned, values-led automotive retailer representing some of the world’s most prestigious brands. Our family heritage drives everything we do, from the way we care for our customers to how we support and develop our people.
At Harwoods, our values shape who we are and how we work:
1. We Treasure our people and our customers
2. We challenge ourselves to grow & improve
3. We grab responsibility
4. We run in the same direction as one team
5. We inject energy and fun into our work
We’re proud to partner with Bentley, McLaren, Audi, Volvo, and MAN, operating across Surrey, East Sussex, West Sussex, Wiltshire, and Hampshire.
Today, our team of around 500 colleagues continues to deliver exceptional experiences through passion, teamwork, and pride in what we do.
As a family-run business, we believe that success starts with our people. That’s why we invest in your learning, development, and career progression through our Harwoods Academy and a range of training and development programmes from onboarding and one-to-ones to succession planning and colleague recognition.
If you’re looking for a place where you can grow, feel valued, and be part of something special, join us and experience The Harwoods Way.
We demand the best for our colleagues and our customers, and look forward to your application at>
Benefits
Company PensionEmployee referral scheme