Job overview
An exciting opportunity has arisen at Broadmoor High Secure Hospital for a 6‑month secondment opportunity for the Retention and Support Manager role.
The post‑holder will provide essential leadership in shaping and sustaining the Trust’s staff retention strategy. They will be responsible for developing, reviewing, and monitoring comprehensive retention plans for permanent and temporary staff, while taking strategic ownership of the induction process to ensure every new starter receives a consistent, supportive, and high‑quality introduction to their role, team, and the wider organisation.
The role requires the ability to analyse workforce data, identify trends, and translate insights into evidence‑based interventions that support long‑term retention. Alongside strategic planning, the post‑holder will deliver training, coaching, and ongoing support to managers and teams, ensuring they have the skills and confidence to address retention issues effectively.
Drawing on specialist expertise, they will advise on complex or sensitive matters and work collaboratively with HR, education, operational services, and senior leadership to develop compassionate, aligned solutions. They will also contribute to continuous improvement by reviewing existing processes, identifying opportunities for enhancement, and ensuring all initiatives reflect best practice and support the Trust’s commitment to staff wellbeing, professional development, and high‑quality patient care.
Main duties of the job
Strategic Retention and Service Development – to lead on ensuring the Trust has the right nursing and other professional staff in the right numbers through actively engaging with all internal and external stakeholders
Reporting and Workforce Planning – providing the organisation with high quality reporting in respect of retention initiatives now and in the future
Retention – ensure the Trust’s retention process delivers high quality support and advise to recruits who are able to provide high quality care in line with the trust’s values
Staff Bank – support retention efforts to the Trust’s Staff Bank with the aim of reducing reliance on overtime hours and assuring quality of Bank Workers
Support– work with nursing colleagues to ensure that nursing and other professionals staff turnover is addressed and key staff are retained
Provide line management to the 2 Staff Support and Liaison Practitioners and provide 6 monthly reports to SMT.
Provide an annual report to the Trust board on Retention issues and strategy
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
Essential criteria
1. Registered Nurse with active PIN
2. Post Graduate qualification or equivalent knowledge and experience to Post Graduate level
Desirable criteria
3. Leadership/ management qualification
Skills
Essential criteria
4. Recruitment and selection skills
5. Leadership and influencing skills
6. Ability to involve individuals and teams
7. Ability to involve individuals and teams
8. Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships
9. Sound political judgment and astuteness in understanding and working with complex policy and diverse interest groups
10. Contribute to workforce/financial budgetary management
11. A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
12. Accurate, relevant, courteous written and verbal communication skills.
13. MS Office skills, including Word and Excel
14. Ability to meet deadlines/prioritise workload
15. Ability to relate appropriately to staff at all-levels
16. Self-directed – ability to manage own workload and work under pressure
17. A strong sense of personal and team accountability
Experience
Essential criteria
18. Recruitment/HR experience
19. A proven track record of operational service management at a senior level in an acute Hospital or community nursing environment, including change management
20. Broad clinical experience relevant to the post
21. Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them
22. Experience of thinking and planning strategically, tactically and creatively, prioritising work programmes in the face of competing demands
23. Experience of collaborating constructively with internal and external partners to create the conditions for successful partnership working
24. Experience of working in a patient/customer facing environment
Desirable criteria
25. NHS Recruitment experience / NHS recruitment module experience
26. Presentation experience
27. Interviewing experience
28. Supervisory experience
29. Generating reports
30. Working with budgets
Knowledge
Essential criteria
31. Knowledge of basic employment law
32. Knowledge of Human Resource policies and procedures
33. Knowledge /understanding of confidentiality issues
34. Knowledge and understanding of fair recruitment practice and procedures
35. Knowledge of key principles pf risk management
36. Knowledge and understanding of the importance pf equal opportunities in relation to recruitment particularly and human resources activity generally
37. Knowledge of NHS Terms & Conditions (AfC)
38. A good understanding of the changing NHS environment
Desirable criteria
39. Knowledge/under standing of Job Evaluation
40. Knowledge/under standing of ESR database
Other Requirements
Essential criteria
41. Commitment and adherence to the Equality Act
42. Understanding of the Trust values