Are you ready to make a real impact in fraud prevention and team leadership? Join us and help shape the future of customer protection. As a Fraud People Lead, you’ll empower colleagues, drive operational excellence, and deliver outstanding service. This is your chance to grow your career while making a difference for our customers and our business. We value your ideas, your passion, and your commitment to doing what’s right. Be part of a team where your leadership truly matters.
As a Fraud People Lead in the First Party Fraud Team, you lead a dynamic group focused on protecting customers and supporting colleagues. You help us deliver exceptional service, drive operational improvements, and foster a culture of growth and collaboration. Together, we solve problems, innovate, and make a positive impact every day. This role offers you the opportunity to develop your leadership skills and contribute to our mission of safeguarding our customers.
Job Responsibilities:
1. Optimize team performance across key operational, financial, and people metrics
2. Collaborate with cross-functional teams to improve business and operational outcomes
3. Champion change by identifying root causes and implementing solutions
4. Lead by example and act as an advocate for our brand and values
5. Foster a positive and inclusive team culture
6. Coach and develop colleagues to achieve exceptional results
7. Share customer insights and best practices with the wider team
8. Build expertise across all channels and functions
9. Communicate effectively with colleagues and customers
10. Recognize and celebrate team achievements
11. Support continuous learning and skill development
12. Required Qualifications, Capabilities, and Skills:
13. Demonstrate leadership experience in a customer-focused environment
14. Show accountability and curiosity in developing people
15. Lead teams and self through periods of change and ambiguity
16. Drive results through colleague engagement and motivation
17. Communicate clearly and confidently, both written and verbal
18. Apply creative problem-solving to resolve customer inquiries
19. Champion a positive team culture and provide regular feedback
20. Coach and support delivery of first-class service
21. Possess multi-channel operational experience
22. Minimum 1 year of experience in a leadership role
23. Experience in fraud operations or financial services
Preferred Qualifications, Capabilities, and Skills:
24. Experience leading teams in fraud prevention or risk management
25. Advanced coaching or mentoring certification
26. Strong analytical and data interpretation skills
27. Experience with process improvement initiatives
28. Knowledge of regulatory requirements in financial services
29. Proficiency in digital platforms and multi-channel operations
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