Overview
Explore customer service representative jobs in Attleborough, where opportunities abound for skilled communicators. These roles involve managing customer inquiries, resolving issues, and providing support to ensure customer satisfaction. Customer service representatives are vital in maintaining positive relationships between companies and their clientele, often serving as the first point of contact. In Attleborough, customer service positions span various industries, including retail, finance, and technology. Job seekers can find roles that match their skills and career goals, from entry-level positions to more specialized roles requiring experience in specific sectors. Strong communication, problem-solving, and interpersonal skills are crucial for success in this field. Whether you\'re starting your career or seeking a change, Attleborough offers a range of customer service representative jobs. These positions provide opportunities for professional growth and development, with many companies offering training and advancement programs. Discover the latest customer service jobs and take the next step in your career.
Position Overview
We\'re seeking a proactive, empathetic Customer Service Representative to join our team and deliver exceptional support across multiple channels—phone, email, live chat, and face-to-face. You’ll be the trusted voice of our organization, resolving inquiries, processing requests, and representing our values every day.
Key Responsibilities
* Respond to customer inquiries with courtesy and efficiency across platforms (phone, email, chat, social media)
* Process orders, payments, and returns accurately
* Resolve complaints by identifying issues and providing clear, effective solutions
* Collaborate with internal teams to escalate technical or policy-related concerns
* Maintain accurate records of customer interactions and outcomes
* Aim for high first-contact resolution and consistent customer satisfaction
* Strong empathy, active listening, and patience
* Problem‑solving mindset and ability to stay calm under pressure
* Proficiency with CRM systems and Microsoft Office / Google Workspace
* Ability to multitask and manage time effectively
* Prior customer service or retail experience favored
* Flexible arrangements such as in-office, remote, or hybrid setups depending on team needs
* A supportive, team-oriented culture focused on continuous improvement and quality service
* Opportunities for growth into supervisory or specialist roles with performance recognition
Company Details
The Balance Institute Pty Ltd is a private education-focused organization based in New South Wales, Australia. We specialize in delivering accessible, high-quality learning experiences to support individuals and families through key life transitions—particularly in areas such as childbirth education, parenting, and personal wellbeing. Our mission is to empower people with the knowledge, confidence, and tools they need to make informed choices and lead balanced, fulfilling lives. We are passionate about education that is practical, inclusive, and grounded in real-world experience. At The Balance Institute, we value compassion, clarity, and community—and we\'re always looking for dedicated professionals who share our vision for impactful, learner-centered education.
Location and Posting
Norwich, Eastern
Posted today
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