Job Description
Job Title: Operations Manager
Location: Rugby (On-site)
Contract Type: Full-Time, Permanent
Salary: Competitive (based on experience)
About Our Client
Would you like to join Europe’s leading premium health and wellness group?
Our client believes their team members are the ambassadors of the business and the heart of everything they do. They are committed to creating a workplace where employees feel a strong sense of belonging and can thrive both physically and mentally while reaching their full potential.
The Role
We are currently seeking a motivated Operations Manager to join the team.
Operations Managers are people-focused leaders responsible for overseeing the daily operations of the club and ensuring members receive an outstanding experience every day of the week.
In this role, you will regularly act as Duty Manager, working alongside your team to ensure that health, safety, and compliance regulations are followed while delivering an exceptional member experience.
Key Responsibilities
* Oversee the day-to-day operations of the club.
* Act as Duty Manager when required to ensure smooth running of the facility.
* Ensure all health, safety, and compliance standards are maintained.
* Lead and support teams across multiple departments.
* Monitor operational performance and drive improvements in service delivery.
* Support financial planning, budgeting, and operational cost management.
* Ensure high standards of customer service and member satisfaction.
About You
Essential Requirements
* Experience managing a large operational service delivery facility (e.g., restaurant, leisure facility, attraction, retail unit, or sporting venue).
* Experience leading teams across multiple departments or functions.
* Experience with financial planning, budgeting, and operational management.
Skills & Attributes
* Strong leadership and organisational skills.
* Excellent communication and interpersonal abilities.
* Passion for delivering exceptional customer service.
* Ability to work in a fast-paced, dynamic environment.
Benefits
* Free club membership for you and your family.
* 50% discount on food and drinks.
* Discounts on swimming, tennis lessons, and personal training.
* Opportunities for career advancement through internal training and development.
* Access to the Wagestream app for flexible pay access.
* Access to a comprehensive employee benefits suite.
Apply Now!