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Our client are a successful and well established plant machinery supplier with a range of top brands serving customers across Ireland
As Service Manager you will take overall responsibility and control of the service/ aftersales function, overseeing the workshop, office staff and field service engineers to ensure the service department runs efficiently and profitable.
An excellent opportunity that will appeal to candidates from the Truck, Plant or Agri machinery sectors
Monday to Friday hours, no weekends
Competitive salary package is negotiable for the right person, with a company Van also an option
The Role
* Oversee and manage service operations, including field service, workshop and office support
* Manage, lead and support a team of plant engineers and service staff
* Organise and schedule service work efficiently to maximise productivity and meet customer deadlines
* Monitor KPIs and implement improvements to enhance service delivery and profitability
* Provide excellent customer service, building positive relationships and resolving issues when required
* Liaise with parts, sales, and technical teams to ensure smooth operations
* Maintain compliance with health, safety, and environmental regulations
* Update and log data and information on IT system
* Report regularly on department performance to senior management
What we are looking for
* Service/ Aftersales experience from HGV, Plant or Agri machinery sectors
* Excellent manager of people who can get the best out of your team
* Strong communicator who can deliver great customer service and deal with issues when required
* Organised and can drive forward efficiencies to improve operations
* IT literate, preferably with experience in automotive software packages
Interested? APPLY NOW or get in touch with Manpower to have a confidential discussion!
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Administrative and Support Services
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