Customer Assistant - Warehouse Operative - Oxford
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Hours: Saturday 16:00 – 22:00. Work pattern may include additional days as listed below.
Work Pattern
Week 1
Monday 16:00 - 22:00
Thursday 16:00 - 22:00
Saturday 16:00 - 22:00
Week 2
Tuesday 16:00 - 22:00
Thursday 16:00 - 22:00
Saturday 16:00 - 22:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Responsibilities include accepting deliveries, unpacking goods, and preparing crates to ensure the shop floor is always fully stocked. You will use in-store systems to track deliveries, manage stock, and ensure products are where they need to be. You’ll work closely with colleagues across the store to maintain smooth operations and a positive, inclusive environment. Flexibility to adapt to changing store needs is essential.
Purpose
* To deliver a great shopping experience for customers, prioritising customers over tasks
* Champion new ways of working within stores with an open mindset
* Complete tasks and processes that deliver high standards
* Serve and sell across all channels effectively
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points
* Maintain presentation standards, product availability, and store cleanliness
* Utilise digital tools and communication channels to perform the role
* Share customer and colleague feedback to drive improvements
* Support others by sharing knowledge and developing skills
* Own learning and development; access digital learning solutions
* Know daily sales targets, priorities, promotions, and selling opportunities
* Demonstrate product knowledge and recommend products and services
* Engage with customers to understand needs and provide recommendations
* Follow store priorities and standard operating procedures
* Minimise costs and waste through good process practices
* Follow safe and legal working practices
Key Capabilities
* Understands how M&S operates, its strategy, future, and the role they play
* Delivers excellent work with attention to detail
* Open to feedback and proactive about improvement
* Sets personal objectives aligned with business plans
* Plans and manages own work to meet objectives
* Curious and asks questions to improve processes
* Clear and effective communication
* Maintains composure and composure during change or challenges
* Builds positive relationships by listening and connecting with people
Technical Skills / Experience
* Contributes to store sales and cost control
* Works across the store to complete tasks accurately and on time
* Knowledge of customer shopping channels and product knowledge
* Digital capability and use of digital tools
* Understands customer needs and identifies selling opportunities
* Ability to adapt to change
* Knowledge of VM principles
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
Senioriry level
* Entry level
Employment type
* Part-time
Job function
* Management and Manufacturing
Industries
* Retail
#J-18808-Ljbffr