Mandarin speaking Travel Account and Operations Executive
London
Ref: 4302OM
Company Profile
A well-established tour operator specialising in creating tours in Great Britain and Ireland
Responsibilities
Main duties:
* To be the main point of contact with clients, building relationships with the aim to increase sales while ensuring tour operations are managed efficiently.
* Develop a relationship with clients to understand their needs, ensuring the products are best suited to increase sales and growth in the Far East.
* Understand the client’s sales cycle to ensure quotes are relevant.
* Support the Far East Sales Team in meeting client requirements, ensuring the best product is offered to maximise sale.
* Responsible for preparing itineraries, costings and quotes.
* Ensure offers are competitive and profitable.
* Resolve client queries as needed.
* Additional tasks may include: supporting the client during a tour, ensuring itineraries, documents, and hotel placements are checked; provide 24-hour emergency assistance; support team members.
* Following a successful probation period, this position is offered on a hybrid working system.
Role details
* Salary: up to £40,000 per annum depending on experience
* Location: Central London
* Work arrangement: Hybrid
* Ref: 4302OM
Candidate's Profile
* Fluent in Mandarin (written and spoken) essential
* Experience working within the travel or tour operations industry needed
* Knowledge of destinations in Great Britain and Ireland beneficial
* Passion for travel and tourism
* Excellent communication and organisational skills
* Proactive, dynamic and ability to multi task
* IT literate
* Able to work as part of a team as well as to take initiatives
Up to £40,000 per annum depending on experience
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