We are looking for a Customer Solutions Architect to join our team! At Microlise, we don’t just build exceptional technology, we create solutions that transform how our customers operate. As a Customer Solutions Architect, you’ll play a pivotal role in making sure every engagement delivers genuine, measurable business value and real-world operational impact.
What you will be doing:
* Lead value‑led discovery with customers to identify, quantify and validate operational, financial and compliance pain
* Lead discovery across complex transport and logistics environments, including understanding how TMS platforms underpin planning, execution and compliance
* Map customer transport and logistics technology stacks including TMS, routing, planning, compliance and back‑office systems to identify integration driven value opportunities
* Capture customer baseline metrics, inefficiencies, risks and costs as part of MEDDPICC qualification
* Engage with operational, commercial and IT stakeholders to understand current‑state architecture and future‑state ambition
* Conduct customer site visits to understand real‑world workflows and document value insight
* Design customer solutions around measurable business outcomes, not just product capability
* Lead technical solution design for large, multi‑system opportunities prior to deal close
* Build Proof of Value environments and demo journeys that show operational and commercial impact
* Produce high‑quality solution proposals, value cases, ROI models and cost‑of‑inaction analysis
* Build value‑led sales collateral that articulates customer before and after states
* Contribute to Microlise’s global library of case studies, proof‑of‑value assets and customer references
* Feed validated customer pain and outcome data into Product and Engineering teams
* Participate in Product Steering, Microlise Direct and Labs forums
* Ensure new propositions are anchored in verified customer need and measurable impact
* Deliver consistent, high‑quality demonstrations focused on customer outcomes
* Maintain deep product, market and industry knowledge
* Support the standardisation of proposals, demos, pricing and value documentation
* Contribute to continuous improvement of Pre‑Sales qualification and proof‑of‑value processes
* Act as a subject matter expert and mentor within the Pre‑Sales team
What we’re looking for:
* Deep understanding of Microlise products, customers and use cases
* Strong understanding of Transport Management Systems (TMS) and their role in modern logistics operations
* Experience in customer‑facing technical consulting, solution architecture or pre‑sales
* Strong grasp of value‑based selling and outcome‑led solution design
* Working knowledge of MEDDPICC, particularly Metrics and Pain
* Ability to quantify operational, financial and compliance impact
* Strong commercial acumen and business judgement
* Advanced presentation, proposal writing and commercial modelling skills
* Confident engaging with senior stakeholders and operational leaders
* Analytical mindset with a passion for solving real customer problems
Why Microlise?
* Proudly Midlands‑based, Microlise has been operating for over thirty years and recently became a Publicly Listed Company with shares trading on the London Stock Exchange.
* Full support and training to ensure you are well equipped to succeed in your role.
* Access to our salary sacrifice EV Car Scheme – payments are made before tax and other contributions, saving you money while doing your bit for the environment.
* Great Place to Work certified – recognised by the global authority on workplace culture.
* Private medical insurance with Vitality Health including rewards such as Free Amazon Prime, Apple Watch, discounted gym membership and many more.
* 25 days holiday, excluding bank holidays, increasing with service.
* Invested in employee health and well‑being with over 20 mental health first aiders in the business.
* Employee Assistance Programmes.
* Free Costco membership, 20% off EE mobile and line rental, and other local discounts.
* Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards.
* Free Microlise Cresswell Racing Tickets, support British Superbikes.
* Executive Box at Motorpoint Arena Nottingham.
Recruitment Process
For successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in!
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed to jobs@microlise.com in the first instance.
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