Description
JOB TITLE: Customer Support
LOCATION(S): Fort William. Working across our Bank of Scotland branches within a reasonable distance.
HOURS: 21 hours a week, including Saturdays
WORKING PATTERN: Part-time
SALARY: £15,720 increasing to £16,170 after 6 months
Whatyou’llbe doing
You’llstart your journey in one of our branches, providingface‑to‑facesupport to customers. Whileyou’llhandle some everyday bankingtasks, theheartof this role is helping people through important moments — offering reassurance,guidanceand practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
You’lladapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.You’llalso recognise opportunities to connect customers with the right products and services.
Wedon’texpect you to know everything about banking —we’llteach you. What matters is being calm under pressure, adaptable, and empathetic.
As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat,videoor social media.
Whatwe’relooking for
1. A minimum of 12 months customer service experience.
2. Apeople person –You’llbe honest and genuine, caring about helping people with their finances (nopreviousfinancial services experiencerequired)
3. The ability to quickly build relationships to give customers a fantastic experience.
4. The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the serviceyou’reproviding.
5. The commitment to deliver on your promises and goingabove and beyondfor your customer.
6. A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, wedon’tjust offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.
Onceyou’vebuilt that foundation,we’llsupport you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities andwe’recommitted to creating an environment in which everyone can thrive,learnand develop.
We’redisability confident. So, ifyou’dlike reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
7. A generous pension contribution of up to 15%
8. An annual performance-related bonus
9. Private medical benefit with BUPA
10. Share schemes
11. Benefits you can adapt to your lifestyle, such as discounted shopping
12. 22 days’ holiday(increases over time), with bank holidays on top–
13. A range of wellbeing initiatives and generousparental leave policies
14. Salaries are reviewed annually on 1 April as part of our annual pay review
15. We’llalso provide you with afull uniform, soyou’llalways feel prepared andwon’tneed to think about what to wear for work each day.
We know thatgreat talentcomes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Like what you hear? Join us!Apply today and find out more.
Please note our roles can generate a considerable amount of interest and close early sodon'tmiss out onthis opportunity to apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.