Job Description
As Gatehouse Supervisor you will lead and motivate the Gatehouse team on site to achieve a smooth throughput of vehicle movement on site both physically and systemically and optimize day to day activities with a hands on approach while ensuring all aspects of Health & Safety are maintained and standards are met at all times.
Key Responsibilities:
1. Manage and motivate the Gatehouse team in order to ensure productivity and service KPI’s are achieved or exceeded during the day to day running
2. Co-ordinate any issues and escalate as required
3. Deliver communication briefings so that all the team is aware of all company and local comms, and employees are able to offer input
4. Develop all team members so that their contributions to the team can be maximised and succession plan.
5. Monitor and control sickness absence levels in line with company policy and carry out return to works interviews effectively and efficiently.
6. Monitor and control time and attendance system.
7. To cover all staff holidays and absence where possible
8. Enforce and adhere to all companies’ policies and procedures.
9. Scheduling and supervising the activities and the functions of the Gatehouse team
10. Ensuring the proper and timely completion of all Gatehouse activities
11. To ensure compliance with the Company’s Health & Safety policy and procedures through safe systems of work, SOPs and practices, good housekeeping and the provision of information to ensure total safety awareness.
12. To assist in the organisation of training and development for gatehouse staff, including on-the-job coaching, and to evaluate training effectiveness in terms of improved individual and team performance and the maximum flexibility of team members, and deliver a meaningful personal development plan.
13. To offer regular feedback, formal and informal, on team and individual, including behavioural issues and highlighting good performance and areas for further development.
14. To participate as an active member of the management team, and to offer suggestions for solving problems, improving efficiency, customer and quality focus and team working
15. Deal with all customer service queries in a timely manner
Qualifications
16. Ability to work efficiently and accurately under pressure
17. Ability to work in a team,
18. Excellent communication skills
19. Ability to motivate others, to lead others by example or to take the initiative.
20. Leadership skills
21. Managing teams and people
22. Sound Knowledge of Microsoft package
23. Common operating systems
24. Software proficiency
25. Data analysis
26. decision-making
27. problem-solving skills
28. Continuous Improvement
Additional Information
As part of our drive to make CML a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:
29. Annual Leave – Competitive holiday entitlement.
30. Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer agreat contribution of 4% employee and 4% employer.
31. Life Assurance - x2 your annual salary.
32. Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
33. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
34. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
35. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!