Job title: Telephone Debt & Energy Adviser
Reporting to: Managers – Utilities
Responsible for: N/A
Starting salary: £25,493.00 per annum
Salary scale: £25,493.00-£26,240.00-£28,181.98 per annum
Hours: 9am to 5pm Monday to Thursday and 9am to 4:30pm on Fridays
Contract: Permanent
Work base: Hybrid work pattern with a mixture of office (Cobourg House, Plymouth), once you have achieved initial training (this usually takes approximately 12-16 weeks).
The Role
We support a wide range of people to find a solution for their debt circumstances. Would you like to help people with debt, energy, and money worries? Why not consider joining our friendly advice team in a fast-paced target-driven environment, which provides debt advice service to clients?
We are seeking to recruit additional telephone advisers to join our growing team.
This role is fully telephone based, with a mix of office and remote working. You will be advising clients with their debt & energy issues through a minimum of 9 advice appointments per week over the phone, helping them find solutions to their issues. There’s no ‘average’ call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across England, Wales, and Scotland.
The employer for this post is Citizens Advice Plymouth. The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis. We are happy to discuss part-time and flexible working arrangements with prospective applicants.
The start date for this role will be Tuesday 15th July 2025.
Training: Full training will be provided. During your initial classroom training and on-the-job learning, you will be working at our city centre office at Cobourg House. When you have been signed off to provide independent advice (this usually takes 12-16 weeks), this role will have a hybrid work pattern, with a minimum of 8 days a month in the office at Cobourg House, 32 Mayflower Street, Plymouth. You will be expected to be able to attend the office as requested and at short notice if required. There will be no annual leave agreed during the first 6 weeks of training.
Want to chat about this role?
If you want to chat about the role further, you can contact Damen McGregor by emailing damen.mcgregor@citizensadviceplymouth.org.uk
To apply: Please complete the application form in full and return to by 9am on Friday 4th July 2025
Please note we do not accept CVs. Please note this vacancy may close early if a high number of applications is received. We reserve the right to withdraw a vacancy at any time.
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