Overview
Billing Finance are recruiting for a Collections Agent. Location: Northampton, NN3 9EX – Hybrid available after training and successful probation period. Salary: £25K – £28K per annum, DOE. Contract: Full time, Permanent. Benefits include discretionary bonus, EV salary sacrifice, pension salary sacrifice, private medical, income protection, hybrid working, Employee Assistance Programme, £200 annual personal growth fund and paid volunteering days.
Billing Finance is a family-owned vehicle financing company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit automated underwriting processes. Our mission is to help get all our people, including customers and staff, ‘where they need to be’ by ‘putting them at the heart of everything we do’.
Responsibilities
* Manage a daily queue of allocated accounts.
* Contact customers with arrears via telephone, email, text and letter to determine their situation and, where appropriate, obtain payments or agree a repayment plan in line with company policies and customer affordability.
* Offer forbearance options where a repayment plan is not suitable for the customer.
* Respond to customer letters, texts and email queries.
* Liaise with debt management agencies where appropriate.
* Take manual payments over the telephone and handle inbound customer calls regarding their agreement.
* Collaborate with other departments as needed to effectively manage situations.
* Review customer credit file information.
* Perform any other ad hoc duties as required.
Skills and experience
* Enjoy talking to customers and be inquisitive with strong communication skills.
* Ability to work with the Credit Control team to achieve good customer outcomes while recognizing when affordability limits the right course of action.
* Previous experience dealing with customers over the phone and strong IT skills.
Values and expectations
Our values are: We are responsible; We care about you; We work with you. We are conscious of our impact on people and the planet, aim to be kind and compassionate to customers and colleagues, and support financial wellbeing for customers and the wider community.
Recruitment process and data use
The recruitment process may involve obtaining information and sharing it with certain organisations to assist with pre-employment checks, including soft credit checks and fraud prevention databases. Organisations may include Credit Reference Agencies and CIFAS. Personal information will be shared with relevant bodies as necessary, and further details can be found in our policies and at CIFAS (https://www.cifas.org.uk/fpn).
To complete checks, you may be asked to provide address history for the past six years, full name, and date of birth. We may also request proof of right to work status or evidence of qualifications or experience before employment. Further information on data collection and use is available in our Recruitment Privacy Policy.
Billing Finance is an equal opportunities employer. If you require reasonable adjustments to help your application journey, please let us know and we will endeavour to assist.
If you feel you have the necessary skills and experience, click on ‘APPLY’ today!
Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG
Company Reg No. - SC372990 | VAT Reg No. - GB986160980
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