Job Introduction
The Production Support Engineer will support production teams in delivering first‑time fixes through interrogation and analysis of train data systems, including EMS, Rtd, RCM, and OTMR. The role provides technical support by capturing and analysing defects as they are reported, helping to reduce incidents arising from maintenance activities.
Working closely with Technical Services and the Performance Team, the engineer will identify root causes and implement effective corrective actions, including briefings, process improvements, best practices, good standards, developing fault‑finding guides, and supporting pre‑production and project activities.
They will coach and mentor engineers in advanced fault‑finding techniques, support the development of technical knowledge across southeastern rolling‑stock systems for various engineering grades.
The role requires proactive use of train data to identify problem units before in‑service failure, raising work reports and defining scopes of work where required, and supporting rectification of technically challenging faults and long‑term defects. Train data is used to monitor unit performance for up to six days following repair to ensure fault‑free operation.
Additionally, the engineer provides technical support to production teams on issues affecting delivery, including procedural clarification, component identification, and maintenance best practice.
Qualifications
* Experience of rolling‑stock maintenance, planned maintenance processes, and rail vehicle system repair (preferred).
* Technical knowledge of southeastern rolling‑stock fleets (preferred).
* Good understanding of train management and mainframe systems, including EMS, TRUST, and hybrid systems such as GENIUS and RAVERS (preferred).
* Competent in Microsoft Office applications, including Windows, Word, and Excel.
* HNC/HND qualification in an electrical engineering discipline (desirable).
* Excellent communication and interpersonal skills.
* Demonstrable ability to work effectively as part of a team.
* Strong problem‑solving and analytical skills.
* Ability to make sound technical decisions under pressure.
* Self‑motivated, with the ability to meet tight deadlines when required.
* Strong electrical and mechanical fault diagnosis skills, including interpretation of electrical and software schematics.
* Strong interest in coaching, mentoring and developing others.
* Will need to pass a full safety‑critical medical before formal offer.
* Will need to pass a Personal Track Safety course or a Depot Track Safety course (full training provided).
* Experience with a work‑visa sponsorship is not required; sponsorship is not available for this role.
Additional Requirements
All applicants must have a right to work in the UK, be able to verify references, and must complete a pre‑employment medical assessment. The vacancy may close early if a large number of applications is received.
Benefits
* Final salary pension.
* 24 days annual leave allowance (including bank holidays).
* Free rail travel across our networks.
Company Information
We’re one of Britain’s busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers across 180 stations. Our team is proud to have been named a “Great Place to Work” in the 2023 National Rail Awards and to be a WORK180 Employer for Women.
As a proud member of the Armed Forces Covenant and Disability Confident Scheme, we will offer a suitable interview for applicants under these schemes who meet the minimum criteria for the role.
All successful applicants will need to have their own transport to move to and from their place of work based on shift times.
Work visa sponsorship isn’t available for this role.
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