Job Description
About the Company
The mission of LTIMindtree Company, is to engineer meaningful technology solutions to help businesses and societies flourish. Our successful technology business serves over 2000 Global customers and now, we are in a process of expanding. LTIMindtree is extending its technology business with specific expansion plans in UK.
About the Role
Job Title: Field Services Engineer
Work Location onsite: Leeds, UK (Travel to Blackpool as per req.)
Contract: 1 year
Job description:
* Coordinates and acts as SPOC project lead for complex service requests local projects eg MES systems network expansion MPOD
* Interacts with MLL personnel to problem solve future state requirements
* Serves as source of functional understanding of processes tools and integration of MLL plant equipment with IT platforms eg Wonderware Camstar OSIPI Werum as well as MLL business knowledge
* Interacts with multiple MLL stakeholders Execution systems plant engineers and technicians and MLL IT
* Maintains facility IT ownership
* Monitor and achieve service levels tracks metricsanalytics and ensures site health of GTS services eg network reliability availability capacity etc
* Performs sitelevel DR CMDB related to GTS services
* Risk security vulnerability and compliance management related to GTS services
* Localsitelevel asset planning purchasing deployment and decommissioning related to GTS services
* End user knowledge eg training technical writing related to GTS services
* Delivery and coordination of enduser services service desk related to GTS services eg desktopprinterother hardware support network user access collaboration tools mobility software installmaintenance 247 coverage best endeavors or formalized
* VIP services related to GTS services
* Service request coordination related to GTS services
Skills
Mandatory Skills: Shopfloor Field Support