Overview We are seeking a proactive and customer-focused Parts Advisor to support daily enquiries and orders related to agricultural and specialist vegetable machinery parts. Reporting to the Parts & Retail Manager, you will play a key role in providing exceptional customer service-whether in person, by phone, or via email-ensuring customers and technicians receive accurate information and efficient order processing. Key Responsibilities • Respond to day-to-day customer and technician queries regarding machinery parts • Process, dispatch, and manage customer orders efficiently • Provide outstanding customer service across face-to-face, telephone, and email interactions • Assist with general retail and showroom duties as required • Maintain a professional, helpful, and friendly approach at all times Required Skills & Experience • Strong communication skills with the ability to interact diplomatically and professionally • Good knowledge of agricultural and specialist vegetable machinery • Enjoy working with the general public and delivering excellent service • Understanding of relevant machinery products • Experience in a retail or showroom environment (desirable) • Ability to work well in a busy environment and remain calm under pressure • Confident using computers, email, and the internet • High level of numeracy and literacy • Strong att...