About Us: 12 Hours
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us, this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador, able to interact easily with a broad range of customers. You will promote customer service excellence, responsible for the customer’s journey and experience in-store, ensuring repeat visits. You will be hardworking, dedicated, and able to swiftly identify customer needs to provide engaging styling options. Your dedication to exceeding customer expectations will support overall store KPIs and contribute to store performance through personal productivity.
Key Responsibilities:
* Deliver an exceptional customer experience by following the Moss Essential Steps of Service, actively greeting, listening, and confidently offering bespoke advice, selling professionally and passionately.
* Maximize sales and service goals, elevating every interaction, and contributing to business KPIs.
* Maintain strong product knowledge across all services: Hire, Custom Made, Retail, Alterations, Ship from Store, and proactively use this knowledge to enhance the customer experience.
* Identify external opportunities to improve store performance and customer service, using feedback from Feefo and Mystery Shops.
* Assist with stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to stock & cash control procedures to minimize losses.
* Follow the appointment process using the designated platform, ensuring all customers are contacted prior to their visit and information is recorded accurately.
What You'll Need to Succeed:
Technical Skills: Basic product knowledge, understanding features and benefits, and familiarity with POS systems including cash tills, credit card processing, and inventory management.
About You: Reflects Moss’s aesthetic through personal style and presentation. Embraces continuous self-improvement, resilience, and efficient time management. Has outstanding communication skills to inspire and foster relationships with colleagues and customers, effectively elevating the brand. Embodies Moss’s core values and behavioural competencies daily.
Rewards & Benefits:
* Employee Discount: 70% across all stores.
* Bonus Scheme: Up to 15% of gross monthly salary.
* Referral Bonus: £500 for successful referrals for managers.
* Season Ticket Loan and Cycle to Work Scheme.
* Discounted Gym Membership with PureGym.
* Life Insurance.
* Ongoing Development and access to Moss Learning platform.
* Employee Hub for benefits, recognition, and wellbeing.
* New Baby Gift for colleagues celebrating milestones.
To learn more about Moss, our people, and culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. We cannot support visa applications or future sponsorship.
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