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In-House Recruitment Consultant @ Stonegate | Strategic Talent Management | Employer Branding
Role: IT Support Analyst
Salary: up to £35,000
Stonegate is expanding our IT Department and we’re seeking an IT Support Analyst to join our Head Office team in Lacock, Wiltshire.
In this role, you will be the first point of contact for end users, providing effective support and maintenance across our desktop computing environment. Your responsibilities will include installing, diagnosing, repairing, maintaining, and upgrading desktop hardware and software, as well as managing associated networking. You will also provide primary application support for JD Edwards, ensuring colleagues have optimal workstation and application performance.
This is a hands-on position where you’ll play a key role in keeping our IT systems running smoothly, supporting the day-to-day needs of the business, and helping to drive continual improvement in our technology environment.
About Stonegate Farmers Ltd
Stonegate Farmers Ltd is an integrated free range and organic egg business organised across three divisions comprising farming and agriculture, egg packing and cooked egg processing. Established in 1926 and under new ownership since 2016, we have grown into one the largest free-range and organic egg producers within the UK.
Moving millions of mother nature’s most fragile food items every day takes finesse and know how. We work closely with our producers to collect, grade and package each individual egg. We deliver daily from hen houses right across the country to the most exclusive restaurants and to many of the UK’s leading supermarkets, together with first class egg products to some of the biggest names in food manufacturing.
At Stonegate, we believe that our success is built upon the dedication and passion of our team. We are committed to investing in our employees by offering continuous training and development opportunities. As part of our team, you'll enjoy a competitive salary, workplace pension scheme, and additional benefits such as a cycle-to-work scheme, on-site parking, free eggs, and subsidised transport from select locations
Role & Responsibilities:
* Supporting Stonegate’s desktop environment and applications as incidents arise.
* Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate manner, and provide end-user assistance.
* Escalate significant issues in a timely fashion.
* Setup and configuring new hardware devices, in line with priorities.
* Setup new accounts and provide administrative support on core business systems.
* Ensuring that internal processes are followed and that logs are updated in an accurate and timely manner.
* Consistently providing a high level of customer focus and understanding the needs of the business.
* Ability to recognise and resolve customer impacting events as they arise.
* Conduct investigations of operational problems, makes proposals for improvement and implements them when appropriate.
* Actively participate in and contribute to project work.
* Participate in the IT Departments “on-call” rotation to support the business during and outside of normal business hours.
* Support and contribute to the development of processes, procedures, and documentation for the IT Department.
Person Specification:
* Able to display our company values: Respect, Aspire, Courage, One Team, Diversity.
* Flexible, pro-active approach and a willingness to learn.
* Ability to communicate effectively, and excellent telephone manner.
* Ability to work as part of a team and unsupervised once tasks have been allocated.
* Self-motivated
* Ability to prioritise tasks
Qualifications / Experience:
* Prior experience in an IT Support / Help Desk / Service Desk position
* Previous experience with a fast-paced manufacturing environment (advantageous)
* Working knowledge of Microsoft based operating systems with emphasis on Windows 10
* Understanding of PC hardware set-up and configuration.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Food and Beverage Manufacturing
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