Overview
We are seeking a dedicated and knowledgeable Parts Advisor to join our team. The ideal candidate will play a crucial role in ensuring that our customers receive the correct parts and accessories for their needs. This position requires excellent communication skills, attention to detail, and a strong organisational ability to manage inventory effectively. A passion for customer service and a background in maintenance or automotive parts is highly desirable.
Responsibilities
* Assist customers in identifying and sourcing the correct parts for their vehicles or equipment.
* Maintain an organised inventory of parts, ensuring accurate stock levels and timely reordering when necessary.
* Provide exceptional customer service through effective communication and phone etiquette, addressing inquiries and resolving issues promptly.
* Utilise Microsoft Excel for tracking inventory, processing orders, and maintaining records efficiently.
* Collaborate with other team members to enhance workflow and improve service delivery.
* Stay updated on new products, industry trends, and technical specifications to provide informed advice to customers.
Skills
* Multilingual or bilingual abilities are an advantage, enhancing communication with a diverse customer base.
* Strong communication skills, both verbal and written, to convey information clearly and effectively.
* Proficiency in Microsoft Excel to manage data related to inventory and customer orders.
* Excellent phone etiquette to ensure professional interactions with customers over the phone.
* Knowledge of maintenance practices related to automotive or machinery parts is beneficial.
* Exceptional organisational skills to manage multiple tasks efficiently while maintaining attention to detail. Join us as a Parts Advisor and contribute to delivering outstanding service while expanding your knowledge in the automotive industry
Job Types: Full-time, Permanent
Pay: From £28,800.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person