Job Description
Customer Service Advisor – Environment & Neighbourhood Contact Centre
Wembley, London (Civic Centre) £16.79 per hour | Full-time | Temp ongoing Start: ASAP
Looking to kick-start or grow your career in a supportive, positive team? We’re hiring two Customer Service Advisors for our busy Environment & Neighbourhood Contact Centre. If you're a quick learner with great communication skills, we’d love to meet you — no call-centre experience needed!
What you’ll do
Answer incoming customer calls across several service queues (Recycling & Waste, Pest Control, Street Maintenance + more) Keep customers at the heart of every interaction Navigate multiple IT systems confidently throughout the day Maintain a clear, friendly and professional telephone manner
What we’re looking for
No experience required — we’ll train you A quick learner who can handle multiple systems Someone reliable who’s looking for a long-term opportunity Knowledge of Brent’s streets is helpful (not essential) Full-time availability Mon–Fri, 08:50–17:03 (no part-time options)
Work pattern
First 3 months: Fully office-based in Wembley Park (training period) After training: Hybrid — 2 days from home, office attendance Tue/Wed/Thu
Why join us?
A positive, supportive team where temps often stay long-term Great opportunity to learn, grow and develop your career
Our recruitment process
1 CV review2 Stage 1: 10-minute telephone interview3 Stage 2: 1-hour in-person test (Civic Centre)4 Stage 3: Face-to-face panel interview5 Offer
* you must pass a clear standard DBS is offered*