The post holder will be expected to develop, manage, and lead the efficient and effective delivery of the Be U Norfolk assessment service for adults on the assessment pathway for autism assessment and/or support through the community navigation service.
Main duties of the job
We are looking for an experienced and proactive leader to ensure the highest quality support for adults accessing the Be U Norfolk assessment and navigation service. You will supervise and manage the team, conducting monthly 1:1 meetings and annual performance reviews, providing guidance, coaching, and recruitment support. Overseeing day-to-day operations, you will be responsible for allocating assessments, scheduling meetings, and ensuring service consistency. A key part of this role involves reviewing, monitoring, and prioritizing referrals, as well as contributing to the design and implementation of post-intervention monitoring and support.
You will play a pivotal role in ensuring regular service reviews for each adult, working in partnership with families, carers, and professionals to provide holistic support. Collaborating with stakeholders in education and employment, you will offer direct guidance, training, and workshops. A key aspect of the role includes gathering insights from the service to enhance delivery and inform best practices. Ensuring compliance with ABL policies and procedures, you will oversee quality assurance, safeguarding, risk management, and regulatory frameworks. Additionally, you will maintain accurate records, proactively address service challenges, and provide monthly performance reports to senior leadership. This role requires adaptability, problem-solving, and a commitment to delivering exceptional support to those accessing the service.
About us
ABL is an exciting, fast-paced, growing community health organisation. As an experienced, CQC-registered provider of community health services, we are passionate about delivering evidence-based, innovative, effective, and relevant healthcare services in partnership with individuals, communities, and stakeholders. The purpose of ABL’s Be U Norfolk service is to support adults on the autism pathway through support in challenges they may be experiencing, build on strengths, and formally assess where required.
Job responsibilities
The post holder will be expected to develop, manage, and lead the efficient and effective delivery of the Be U Norfolk assessment service for adults on the assessment pathway for autism assessment and/or support through the community navigation service.
Key Responsibilities
* Ensure the highest quality and standards of support are provided to adults, their families, and other professionals, enabling access to the Be U Norfolk assessment and navigation service.
* Supervise and manage the Be U Norfolk team via monthly 1:1 and annual performance reviews.
* Provide guidance and direct coaching.
* Participate in the recruitment of staff for the service.
* Oversee the daily management of the team, including allocating assessments and meetings, ensuring consistency in schedules, annual leave, etc.
* Review, monitor, and prioritize referrals alongside team members.
* Contribute to the design and implementation of post-intervention support for each individual client.
* Provide fair, balanced feedback/support to staff and clients, recognizing and challenging poor practice and institutionalized culture.
* Ensure regular reviews of service delivery for each adult.
* Work in partnership with adults, families, carers, and other professionals, actively involving them in reviews.
* Collaborate with stakeholders in education and employment, delivering support and guidance through direct work and workshops.
* Disseminate learning from the service to benefit other stakeholders via case studies and feedback.
* Ensure all policies and procedures are understood and implemented, including quality assurance, safeguarding, risk management, and data protection.
* Maintain accurate records related to service users and staff, and ensure compliance with relevant authorities.
* Identify potential problems proactively, address complaints, and mitigate risks by liaising with clients and professionals.
* Provide monthly performance feedback to senior management and division leads.
* Work flexibly and adapt to service needs.
* Perform other reasonable duties as required, potentially outside of typical competency boundaries based on specific skills.
Person Specification
Qualifications
* Minimum of 2 years management experience
Experience
* Experience in health and social care/support delivery
* Experience in service management
* Experience delivering complex services to adults and support networks
* Experience in consulting with adults and their support networks
* Experience working in community settings
* Experience of multi-disciplinary working
* Ability to work within safeguarding procedures in a therapeutic context
* Experience as a registered manager
* Skills in providing consultation and training to professional and non-professional groups
* Experience providing clinical and managerial supervision
* Experience in assessment, formulation, and intervention
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a disclosure check will be required to ensure suitability for the role.
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