Job Req Number: 114731
Time Type: Full Time
Role: Gateway Operator / Freight Forwarder
Location: Air & Sea Division, Mercia Park
Hours: Monday – Friday 37.5
We are looking for a proactive and organized Freight Forwarder/Gateway Operator to join our Ocean/Air Operations team in Mercia Park. In this role, you will support the Export Gateway Manager by coordinating customer shipments, ensuring compliance, maintaining documentation, and providing exceptional service throughout the freight lifecycle. You will work closely with customers, subcontractors, and overseas agents to deliver operational efficiency and service excellence. If you enjoy working in a dynamic department with varied tasks on a daily basis, this job is for you.
What will you be doing?
* Process and consolidate export airfreight shipments
* Ensure accurate and timely completion of export documentation (AWBs, manifests, customs entries) ensuring high level of detail on data quality
* Liaise with airlines, handling agents, and internal teams for flight bookings and space confirmations
* Monitor and update shipment status in the system
* Handle security screening compliance and ensure cargo meets airline along with both origin and destination country regulatory requirements
* Resolve operational issues promptly to avoid delays
About You
* Have over 2 years of Export Air Experience
* Be customer focused with dedication in your service to deliver high quality service
* Ability to maintain positive mind-set when working under pressure, re‑prioritising workload where necessary
* Can multitask and have strong problem‑solving skills
* Strong attention to detail, accuracy, and numeracy
* Excellent IT skills with the ability to learn new systems quickly
* Exceptional communication skills both verbal/written with a polite, courteous, and professional telephone manner
What can we offer you?
Competitive salary package and an opportunity to be part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer a selection of employee benefits, such as:
* Enhanced Annual Leave Entitlement from your start, which increases with length of service
* Salary Sacrifice Cycle Scheme
* Employee counselling for support with physical and mental wellbeing
* Company Pension, which, when a member, also provides access to Life Cover and Critical Illness cover
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