Job Description
An exceptional opportunity has arisen to join a prestigious, newly renovated, five-storey medical clinic located in the heart of Harley Street. This high-end practice brings together a range of specialist medical and aesthetic services under one roof, delivered within a modern, discreet, and patient-focused environment.
The clinic is known for its use of advanced technology, transparent pricing, and a strong emphasis on high-quality aftercare. Services offered include, but are not limited to:
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* Hair restoration and non-surgical hair loss treatments
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* Dentistry
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* Pharmacy services
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* Gynecomastia surgery
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* Cosmetic and aesthetic procedures
This role would suit a polished, proactive, and personable individual who takes pride in delivering an outstanding first impression and an unrivalled patient experience.
The Role:
As Front of House / Receptionist, you will act as the face of the clinic, ensuring every patient feels welcomed, supported, and confident from arrival through to departure. Key responsibilities include:
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* Meeting and greeting patients in a warm, professional, and reassuring manner
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* Handling incoming calls with discretion, taking detailed messages and directing enquiries appropriately
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* Managing patient and staff bookings via the clinic’s scheduling system
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* Liaising with a third-party HR provider to support basic HR administration
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* Taking and processing payments accurately and efficiently
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* Maintaining a calm, organised, and professional front-of-house environment at all times
The Candidate:
The successful candidate will be confident, composed, and highly professional, with a strong customer-service mindset. You will be:
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* Impeccably presented, polished, and professional
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* Calm, articulate, and reassuring, particularly when dealing with patients who may be anxious
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* Proactive, organised, and able to use initiative
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* A collaborative team player with a positive, can-do attitude
Previous experience in a front-of-house, receptionist, or client-facing role within a medical, clinical, or high-end professional environment would be advantageous.
If you thrive on making people feel instantly at ease, this could be for you!