Senior Membership Support Advisor (Job Share) Part-time (0.6FTE) Salary- Grade 4- 29,913.16 FTE – pro rate £17,947.90 September 2025 The Royal College of Physicians and Surgeons of Glasgow is a worldwide community of inspiring health professionals working together to advance the profession and improve patient care. Together we’re a force for good, determined to make a positive difference, and passionate about speaking up for the profession. Our community is made up of the expertise and experience of our 15,000 outstanding, hardworking members, supported by over 100 College staff. Together, our clinicians, all of whom give their time freely to the work of the College, and staff are committed to providing an innovative, relevant and inspiring programme of activity across the College, with the ultimate aim of enhancing patient safety. With care and compassion at our core, our work is guided by our values of inclusivity, integrity, community, innovation, and inspiring, and we are committed to living these values and behaviours through the way we work and interact with each other. The College promotes an agile, flexible workforce and while this is a full‐time post, applications from individuals seeking part‐time, job‐ share, or flexible working arrangements are welcome. The Role The Senior Membership Support Advisor plays a pivotal role in leading and co-ordinating the College’s membership admissions, fees, renewals, awards, and scholarships administration. This role ensures accurate, policy-compliant, and member-focused delivery of all membership-related processes, including managing fee structures, processing applications, coordinating review panels, and administering awards within the CRM system. The post holder assists with planning and oversight of the annual fees cycle, supports recruitment and retention goals, and leads strategic initiatives to enhance operational efficiency and member experience. Success in this role requires exceptional organisational skills, strong interpersonal communication, analytical expertise, and the ability to manage multiple priorities in a dynamic environment. The Senior Membership Support Advisor collaborates closely with colleagues, supervises team activities, and provides leadership on projects, training, and process improvements to deliver a seamless, high-quality experience for prospective and current members. About You Essential: • Significant experience in admissions, membership services, finance, or administration within a professional or regulatory environment. • Strong knowledge of CRM-based fee administration, including direct debit handling, refunds, and adjustments. • Experience coordinating committees or panels, including scheduling and documentation. • Proven ability to lead projects, co-ordinate workload planning, and the provision of advice and guidance to colleagues. • Excellent attention to detail, analytical, and problem-solving skills to resolve inconsistencies and interpret policy. • Strong written and verbal communication skills, particularly in member-facing contexts. • Confident using Microsoft Office and CRM/databases. • Commitment to high-quality customer service and collaborative working. Desirable: • Knowledge of admissions frameworks, criteria, and processes within professional bodies across healthcare, including medicine. • Experience with annual fee cycles and membership renewals. • Familiarity with awards or scholarship administration processes. Job Context and Special Features The Senior Membership Support Advisor operates in a dynamic environment, managing multiple priorities across admissions, fees, renewals, awards, and member and prospective member enquiries. The role requires flexibility to handle peak periods (e.g., committee deadlines). The position offers progression within the Membership Support Team, providing opportunities to lead strategic initiatives and enhance processes. The collaborative partnership between the two Senior Membership Support Advisors (0.6FTE and 0.4FTE) ensures seamless service delivery and a consistent, high-quality experience for all prospective and current members. Benefits • 40 days holiday • Pension • Life Assurance Benefit • Enhanced Sick Pay, Maternity, Paternity and Adoption pay • Wellbeing Benefit • Cycle to Work Scheme How to apply Successful candidates will have the requisite ability and experience to meet the specific requirements of the post. If you believe you have the skills to contribute to our team, please apply by submitting your CV, a covering letter, and the Equal Opportunities Monitoring form( available on our website) The closing date for applications is Thursday 25 September 2025. Interviews will be held w/c 29 September 2025. The Royal College of Physicians and Surgeons of Glasgow is a Scottish Charity, SC000847, regulated by the Scottish Charity Regulator (OSCR)