JOB PURPOSE
The role of the Service /Warranty Administrator is to:
➔ Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies.
Ensure accurate invoicing and submissions of warranty/goodwill claims daily and monitoring daily, weekly and monthly warranty reports.
Department/Business/Location:
Service
Reports to:
Aftersales Manager
Responsibilities include:
➔ Record vehicle detail and customer requirements accurately and effectively.
➔ Raise customer job packs in accordance with manufacturer requirements (to pass
manufacturer audit) and 48 hours before the vehicle is due in.
➔ Ensure upsell opportunities are recorded.
➔ Call customers and remind them of their booking 24 hours beforehand.
➔ Ensure customer requirements are fully understood and communicated in an effective
manner to other members of the department.
➔ Ensure 100% customer follow-up post visit.
➔ Carry out self-audits on all completed job packs to ensure manufacturer compliance.
Service Administrator
Administer warranty policy in the best interests of the business, manufacturer and customer
Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure.
To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
Maintain knowledge on all warranty procedures and d...