Job Overview
We are looking for a Technical Business Analyst to join our delivery team and help shape high-quality digital and technology solutions. The role involves working closely with business stakeholders, architects, developers, testers and vendors to gather and document requirements, analyse problems and ensure that technical solutions meet business needs. You’ll translate complex business objectives into clear functional requirements, user stories, acceptance criteria and process flows, support all stages of the SDLC, facilitate workshops and help shape solution design and delivery.
Responsibilities
* Gather and document business and functional requirements.
* Create user stories, acceptance criteria, process maps and use cases.
* Perform gap analysis, impact analysis and solution assessments.
* Work with developers, testers, architects and vendors to clarify requirements.
* Support Agile ceremonies such as sprint planning and backlog refinement.
* Assist with testing activities by validating requirements and reviewing results.
* Help guide workshops, mentor team members or support stakeholder engagement as needed.
* Work in IBM Consulting Client Innovation Centers, delivering deep technical and industry expertise to public and private sector clients.
Qualifications
* Bachelor’s Degree or equivalent.
* Strong requirement gathering and documentation skills.
* Experience writing functional specifications (user stories, acceptance criteria, use cases).
* Experience with gap analysis and impact analysis.
* Knowledge of the SDLC, including Agile, iterative and traditional models.
* Experience with process mapping (BPMN or equivalent).
* Understanding of APIs, integration patterns and system interactions.
* Ability to read and interpret technical documentation, architecture diagrams and data flow diagrams.
* Understanding of non-functional requirement categories.
* Strong communication and stakeholder-management skills.
* Workshop facilitation experience.
* Problem-solving, analytical thinking and structured reasoning.
* Ability to collaborate effectively with developers, testers, architects and vendors.
Benefits
* Tools and policies to support work‑life balance such as flexible working, sabbaticals, paid paternity and maternity leave and an innovative maternity returner scheme.
* More traditional benefits – 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.
IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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