Due to continued growth, we are expanding our 2 nd Line Technical team.
This is a fantastic opportunity to join our growing and friendly help desk based in Brighouse. We are looking for an enthusiastic Network Engineer to join our team to help resolve network issues for our clients and support customer projects.
Our preferred candidate will have experience working on a 1 st / 2 nd line help desk and is looking to progress their career as a Network Engineer and learn new skills.
Responsibilities
The primary purpose of the role would be as follows but not limited to:
* Managing customer support requests that have been escalated from the 1 st Line team.
* Raising faults with our partners via telephone, email and the appropriate portals.
* Ensuring all tasks are dealt with promptly and do not fall outside of SLA.
* Proactively keeping customers informed via updating tickets, telephone and email.
* Escalating support requests to senior engineers.
* Configuration of network equipment such as routers, switches and wireless access points.
* Supporting customer projects and installations.
* Arranging for Abzorb engineers to attend customer sites.
* Updating internal systems.
* Supporting other departments where applicable.
Requirements
* A fantastic phone manner.
* Excellent interpersonal and customer service skills.
* Outstanding problem-solving skills and analytical approach.
* Ability to work independently.
* Valid UK Driving Licence.
Technologies
* Understanding of networking concepts. The OSI model, DNS, DHCP, ARP, IP addressing etc.
* LAN, WAN and SD-WAN.
* Network security, firewalls.
* Firewall configuration and installation.
* Networking certifications CCNA, CCNP.
* Experience working with Public Cloud (AWS, Azure, GCP).
* Experience working with scripting languages such as Python.
* Broadband products such as ADSL / FTTC / SOGEA / FTTP / Leased Lines.
* Configuration of new Hosted PBX accounts.
* Configuration of hosted phones.
We offer 28 days holidays inclusive of bank holidays with an additional day earnt for every year of service, up to a maximum of 33 days, along with the option to buy and sell holidays.
* Free Onsite Parking.
* Flexi-time.
* Private Health Care Scheme.
* Funded certifications.
* Increased leave with length of service.
* Customer Referral Bonus Payments.
* Introduce a Friend Bonus Payments.
* Regular funded team events.
* Performance recognition incentives.
* Broadband and Mobile Phone Discounts
* Free eye tests
Salary is up to £35K PA, depending on experience.
Shifts
Our helpdesk operates on a shift system, so applicants will need to be available to work on the following shift patterns : Monday to Friday (depending on requirements by the Tech Helpdesk Team Leader)
08:00 - 16:00
09:00 - 17:00
10:00 - 18:00
To learn more about this role, please get in touch with Neil Gobsill and attach your CV along with any other relevant information toneil.gobsill@abzorb.co.uk
#J-18808-Ljbffr