Lavazza Professional is the Business-to-business (B2B) arm of the Lavazza Group. As a brand, we have grown over the last 130 years from a small Italian artisan company to an industrial giant. Throughout our growth, we have remained family owned and our passion for quality coffee is coupled with a spirit of entrepreneurship, innovation and a sense of responsibility.
At Lavazza Professional, our goal is to fuel the workplace and high-volume public places where consumers demand high quality Coffee to Go. We currently bring high performance coffee and other vending technologies to over 10,000 businesses across the UK, across multiple channels. With significant investment into research and development, we now offer a wide range of solutions, and our range is ever expanding.
Lavazza is already the UK's favourite retail coffee brand for beans and we see the Coffee to Go channel as an exciting opportunity, utilizing our Lavazza on the Move brand, offering the public the opportunity to access the LAVAZZA brand in even more places.
Do you want to be part of this exciting journey?
The role?
We are seeking a passionate field-based Customer Service Technician to act as an ambassador for Lavazza Professional to deliver an industry leading service to our customers and consumers in multiple LAVAZZA On The Move retail locations.
Based within a territory, you will be responsible for effectively managing reactive and proactive high quality machine servicing and the installation and decommissioning of coffee machines as required. This position will cover Kent and surrounding locations when needed. You must be located within an easy commute of these areas and be used to travelling around the busy locations and willing to travel various distances. As these will be high volume retail locations, an understanding of working with the general public is essential.
The successful candidate will be a highly motivated, customer focused individual who seeks to drive value and optimise ways of working, increasing customer engagement and role modelling the Lavazza values.
Key responsibilities will include:
* Installation of our machines at customers' sites, including the delivery of training and building customer relationships
* Proactively maintaining and repairing our machine base to the defined standards
* Decommissioning machines that require movement and reinstalling when the customer is ready
* Understanding and complying with all Health & Safety requirements and regulations
* Meeting core operational objectives and driving account profitability
* Managing customer and business demand in your own territory whilst working with your team to meet regional KPIs
* Be able to travel outside of own territory to support other areas and regions when the business requires support
* Be able to stay overnight if requested to support training requirements and needs, operational & business needs and Business and team meetings planned in over the year
* Accurate management of spares to minimise cost and eliminate stock-outs
* Ownership of local problems through to resolution to maximise customer satisfaction
* Leading and participating within the team environment, including attendance at team meetings
* Supporting all projects at regional and national level for efficiency gains
* Working hours will be Monday to Friday with a standby rota of 1 in 4 weekends required.
The successful candidate will:
* have GCSE or equivalent passes in Maths, English – Essential
* formal qualification in electrical or electromechanical field - Preferred
* have experience within a customer facing role dealing with issues/complaints effectively, this role will be covering busy public spaces so experience with dealing both the client and the general public is Essential.
* have experience within a technical or mechanical role which requires fault finding and fix - Essential
* be competent at using Microsoft Office applications; Outlook, Excel and Word - Essential
* be a strong communicator with the confidence to upsell and provide recommendations - Essential
* be able to work remotely with the ability to prioritise based on customer & business demand with limited supervision - Essential
* hold a Full UK driving licence and willing to travel various locations in a day - Essential
In exchange we will offer you:
* A competitive salary
* 1 in 4 weekend standby payment c. £2000 pa, plus overtime for call outs
* Annual company bonus
* 25 days holiday plus bank holidays
* Pension Scheme
* Private Health Care
* Additional range of health and well-being benefits
* Company vehicle – A car or van will be provided.
* Company discounts
All successful candidates will be subject to completing and satisfying a DBS check. Due to the recruitment process, applicants must be located within the UK and we cannot offer sponsorship.
This is a full-time, permanent position
Pay: £33,000.00-£36,000.00 per year plus £2k annual standby allowance and overtime
Benefits:
* Company car
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
Work Location: On the road