Description
As our Civils Operations Manager, you will be responsible for the resources associated with delivering our Civils & Frame and Cover teams.
You will have overall responsibility to plan, manage and supervise operational teams and supply chain partners, as they carry out schemes and provide operational leadership ensuring that the work is delivered safely, on time, within budget and to our clients expectations. In addition to Health and Safety, customer service is critical to the client.
Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of our service. You will be expected to communicate with customers who are impacted by our work, as and when required.
You will work with the scheduling, delivery and commercial teams, to ensure our programme of work is delivered safely, to the right quality, in the most efficient way possible.
Key Responsibilities
We are looking for someone to:
1. Ensure all work within the contract under your control is carried out in full compliance with health, safety, welfare and environmental regulations
2. Ensure compliance with the clients technical standards and specifications as well as the Network Plus standards of service and qu...