Job Name: Spares Coordinator
Department: Service
Reports to: Service Team Lead - Operations
Role Purpose
Working within the Customer Service team the Service Spares Coordinator will process orders received and complete required purchasing activities. They will coordinate these orders to ensure they are progressed through the systems and delivered in line with quoted lead times and budgets.
Key Accountabilities and Responsibilities
Obtain cost and lead time of required purchased parts
Ensure that Customer Purchase Orders are proceed in a timely manner
Procure parts from the supply chain aligned to the Sales Order requirements
Ensure effective vendor performance to meet customer requirements
Effective communication of order status to Customers
Ensure customer follow ups are carried out after submission of quotations
Ensure all orders are dispatched and closed out as soon as possible
Being flexible within the role to aid and support all staff during busy periods
Following and providing detail for all reporting mechanisms
Outputs / Deliverables
Review customer purchase orders to ensure they are accurate and then generate sales orders within the ERP system.
Send order acknowledgements to customers on receipt of purchase orders.
Identify opportunities for negotiation to achieve best value ensuring sales orders meet or exceed budget expectations.
Create and place purchase orders aligned to estimates on the Mpac Lambert supply chain.
Regularly expedite purchase orders with the Mpac Lambert supply chain to ensure delays to sales orders are minimised.
Update part data with up-to-date pricing and delivery information as required.
Send confirmed shipped dates to the customers once available and keep them updated of any slippages from this date.
Regularly review order status to ensure goods are shipped in a timely manner once booked into the warehouse.
Reach out to vendors to collate price and lead time information for quotations and price lists.
Complete follow ups on quotations to ensure they meet customers delivery and price expectations, updating the system of win probability and date.
Work with all Mpac Lambert colleagues to ensure compliance with ISO14001, ISO9001 and OHSAS18001 and support a culture of Lean and Continuous Improvement by complying with appropriate Standard Operating Procedures. This will ensure that Mpac Lambert retains its accreditation and maintains its position as a provider of high-quality service and that its employees are working efficiently and safely.
Work with all Mpac Lambert colleagues to ensure that our internal customer ethos is delivered and maintained through everything we do including right first time, on time and in full.
Always demonstrate respect, integrity, trust and excellence in interactions with all colleagues, customers and suppliers in line with Mpac Lambert's internal customer programme.
Mpac Core Values
1) Integrity
2) Drive
3) Collaboration
4) Expertise
5) Innovation
e
Knowledge & Experience
Essential
Ability to provide administrative services on multiple projects simultaneously
Experience of working in an administrative capacity in an engineering environment
Proven negotiation skills with a focus on value
Understanding of Terms & Conditions
Desirable
Experience in a similar position in the Manufacturing or Engineering Industries
Experience of working with a supply chain previously would be advantageous
Experience in working within an ISO 9001 accredited organisation
Experience of working with MRP/ERP systems (Visual 9+ an advantage)
Technical Skills & Qualifications
Essential
Proficient in the use of MS office suite
Organised Individual having the ability to multi-task
Can promptly react to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Excellent communication skills; both verbal and written
Desirable
Excellent numeracy and written language skills
Ability to communicate effectively at all levels, adjusting approach or communication channel to suit audience
A basic understanding of general engineering would be advantageous