Position: Scheduling Coordinator – Installation & Field Operations
Contract Type: Fixed-term contract (maternity cover, approx. 12 months)
Location: Kingswinford, West Midlands
Salary: £29,671 per annum
We're looking for an organised and customer-focused Scheduling Coordinator to join the field / customer operations team at Stiltz Homelifts, based at our Head Office in Kingswinford, West Midlands.
What you'll do:
- Scheduling and coordinating homelift installations across the UK, working directly with customers and field-based installation teams
- Acting as the primary point of contact for customers throughout their installation journey, keeping them informed at every stage
- Optimising engineer schedules to maximise efficiency and minimise disruption
- Monitoring live schedules and making real-time adjustments, reallocating resources as needed
- Building strong customer relationships and resolving any issues promptly
What we're looking for:
- Experience in a scheduling, resource planning, or field operations coordination role
- Strong customer service skills — confident communicating with both customers and technical field teams
- Good UK geographical knowledge, ideally gained scheduling or planning for a nationwide field-based workforce
- Proficient in Microsoft Office (Excel, Outlook) and ideally experienced with CRM or scheduling software
- Highly organised with the ability to manage multiple priorities and adapt quickly to change
- A proactive, collaborative approach and the confidence to work independently when needed
What we offer:
- Competitive salary of £29,671 per annum
- Company Bonus Scheme
- 25 days holiday + 8 statutory holidays + 1 additional birthday day
- Enhanced health cash back scheme
- Health & Wellbeing benefits
- Attractive pension scheme
- Life assurance & critical illness cover
- Employee discount
- Cycle to work scheme
- A genuinely, friendly team environment.
About Us:
Stiltz Homelifts is revolutionising home accessibility, empowering people to live life to the fullest in their own homes. We design, manufacture, and install our industry leading Stiltz Homelifts restoring independence and bringing back the joy of mobility.
Stiltz success is down to our amazing people, their commitment to ensuring our customers experience a positive journey. Interested? Apply immediately!
