You’ll be part of a multi‑award‑winning pub group located in the North of England and Wales. Our core values are respect, customer focus, warmth and honesty, all aimed at making people happy.
Benefits
* Celebrate your birthday with an extra paid holiday.
* Build your future with support from our Lead‑Inn development program.
* Take the time you need to rest and recharge – Paid Breaks are on us.
* Enjoy 50% off food at any of our inns.
* Relax with a stay at any of our inns during January, February, and March for just £1.
* Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
* Experience a spontaneous trip away with £50 on same‑day bookings.
* It’s not just for you – your loved ones can enjoy 15% off bed and breakfast too.
* 24/7 confidential support is always there with our Employee Assistance Programme.
* Tronc (tips to us and you).
* Contribute to a company that gives back through our Give‑inn back scheme.
* Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.
With Waterhead Pier directly opposite and just a short stroll from the vibrant centre of Ambleside, The Waterhead Inn offers the perfect starting point for exploring the magnificent Lake District. Its prime location makes it an ideal base for outdoor adventures, scenic walks, and discovering the area’s natural beauty, while also providing easy access to local shops, restaurants and attractions.
You’ll Fit Right Inn
As General Manager, you’ll bring your enthusiasm and expertise in food and hospitality to lead the team and ensure every guest feels truly cared for. Working in a fast‑paced environment, you’ll need to stay calm under pressure, juggling multiple priorities while maintaining a clear focus on exceptional guest experiences and the commercial success of the business.
You’ll work closely with your Operations Manager, managing the senior team of assistant managers, head chef, and head housekeeper, while embodying our ICG values.
In this role, you will be accountable for the planning, budgeting, and cost control in line with agreed budgets, building and nurturing the team to meet our high standards. You’ll thrive in a dynamic setting, ensuring that guest satisfaction levels are met even during the busiest times. This includes reviewing and implementing business procedures, overseeing financial budgets, and taking care of company expenditures and bills. Your understanding of P&L accounts and labour planning will be key to driving success.
Leading by example, you’ll inspire and motivate the team, creating a supportive and inclusive environment where everyone thrives. From hiring and training to mentoring employees, you’ll foster a culture of growth and development. The role also includes responding to guest needs during the night and occasionally staying on‑site to ensure a seamless guest experience, all while demonstrating calm professionalism, even in high‑pressure situations.
Qualifications
If you’re passionate about food and hospitality, have a talent for leadership, and love creating unforgettable guest experiences, we think you’ll fit right inn.
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