Company Description
Cavan Bakery has been passionately crafting fresh artisan bread, cakes, and pastries since 1929, delivering delicious food and exceptional customer service. Serving a growing chain of shops and an array of wholesale customers across London and the Home Counties, the business continues to evolve its offerings to remain relevant and innovative. With nearly 100 years of craft heritage, Cavan Bakery is committed to upholding the tradition and quality of its products while embracing modern trends. Joining Cavan Bakery means becoming part of a trusted name in artisan baking with a commitment to excellence and innovation.
About the Role
We are currently seeking an Office Supervisor to join our busy Head Office team. The Officer Supervisor is responsible for the accurate processing of wholesale and retail orders, maintaining office systems, and ensuring efficient daily administration. The role includes day-to-day oversight of one Office and Wholesale Assistant and coordination of administrative workflow. The successful candidate will learn our in-house ordering systems and act as a key communication link between customers, bakery production, retail shops and the management team.
Key Skills (Required)
Fully computer literate including Microsoft Word and Excel
Excellent communication skills and professional telephone manner
Strong organisational ability
Flexible and proactive team player
Comfortable working to deadlines and urgent tasks
Problem solving under pressure
Problem solving under pressure
Fluent written and spoken English
Previous order processing experience desirable
Core Responsibilities
Wholesale / Retail Administration
Input and administer daily wholesale and retail orders accurately
Handle incoming customer calls and enquiries
Liaise with wholesale customers and retail shops to resolve issues
Administer end-of-day production output
Coordinate with bakers, drivers and shop teams daily
Oversee the management of new wholesale account enquiries
Maintain accurate records and office systems
Order and manage stock of office and bakery stationery
Provide general administrative support across the management team
Escalate operational issues appropriately
Supervisory Responsibilities
Day-to-day oversight of one Office and Wholesale Assistant
Work allocation and workflow coordination
First-line performance feedback
Absence coverage planning
Ensuring admin continuity during busy periods
This role focuses on coordination and support rather than formal management.
Hours of work
Full time, Monday to Friday, 8:30am – 5:00pm.
The role requires cover on alternate Saturdays (approximately 2–3 hours, depending on office needs). Time worked on Saturdays will be taken back as time off in lieu on the following Monday morning.
Salary & Benefits
£30,000 per annum
28 days holiday (including public/bank holidays)
Workplace pension scheme
On-site parking
Social events
Cycle to work scheme
Free bread allowance
50% discount off all Cavan Bakery products
Free lunch (when working)
A box of cakes on your birthday
Employee assistance 24/7 helpline offering free confidential advice and support
Inclusion & Diversity
At Cavan Bakery we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us, and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
'Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey.'