Become a Retail Sales Assistant
As a Retail Sales Assistant at The Works, you’ll discover that this is not just a job. This is a mission to inspire people to read, learn, create and play! You’ll be the heartbeat of our retail store by greeting customers with a warm smile and helping them leave happy and excited to unlock their imaginations.
Some of our colleagues are even BookTok influencers or Instagram creatives, crafting their latest shorts or stories with our in‑store products – that’s super cool with us!
Benefits Are “The Works”
* 25% Colleague Discount and exclusive double discount days
* MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
* Family Friendly Leave – enhanced maternity, paternity and adoption pay
* Holiday – 28 days including bank holidays, or 33 days for Deputy and Store Managers
* Can‑Do Academy – grow your skills and career with instant access to further training and development
* Wagestream – claim early access to 50% of your wages as you earn them
* Share Scheme – own a piece of The Works
* 24/7 support for you and your family – Employee Assistance Programme and more
* Healthcare Cash Plan – support everyday healthcare costs
* Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving
Keyholder Responsibilities
* You’ll support our Store Management team to keep the store running like clockwork by opening, closing and running the store when needed (holidays, days off, sickness etc).
* We’ll train you to do this and you’ll receive additional keyholding pay enhancement when holding keys.
* Under 18s will not be able to complete keyholding duties until reaching 18, then you can be set up for training and earn the additional keyholding pay enhancement when on keyholder duties.
Skills / Behaviours That Will Set You Apart
* Genuine and authentic: positivity, creativity and passion for our brand and products shine through; talking to people is your superpower.
* Resilient champion: handle fast‑paced retail environment, juggle busy days, heavy deliveries and customers with ease.
* Stock magician: sort, price and merchandise deliveries like a pro; embrace the boxes and you’ve got nothing on you.
Our Purpose
To inspire reading, learning, creativity and play – making lives more fulfilled.
Our Values
We are Crafty 🎨 | We are Caring 💛 | We are Can‑do 🚀.
We Listen. We Care.
At The Works we are proud to have an inclusive culture where everyone truly feels able to be themselves. Roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community. We are open to discussions around working hours and flexible working and will try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help.
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