Job Description
Customer Service Advisor – Business to Business (B2B)\n\n * Location: Brackley, Northamptonshire\n\n * Position: Permanent, Full-Time\n\n * Hours: Monday to Friday, 08:30–17:00 (37.5 hours per week)\n\n * Salary: Circa £26,000 (dependent on experience)\n\nAbout the Customer Service Advisor Role:\n\nOur client, a well-established organisation within a commercial product sector, is seeking a professional and customer-focused individual to join their team as a Customer Service Advisor.\n\nThis is an exciting opportunity for someone who thrives in a structured, fast-paced environment and enjoys delivering outstanding service and support to a wide business customer base.\n\nKey Responsibilities for the Customer Service Advisor position:\n\n * Be the first point of contact for all customer enquiries (via telephone and email)\n\n * Accurately process sales orders and related transactions\n\n * Provide professional and timely communication to both customers and colleagues\n\n * Build and maintain strong relationships with clients\n\n * Keep detailed and accurate customer account records\n\n * Resolve queries effectively, escalating when required\n\n * Collaborate with internal departments to deliver exceptional customer service\n\n * Ensure compliance with company processes, standards, and data protection regulations\n\n * Stay informed about products a...