Job Title: Security Supervisor - Night Shift
Location: Trinity Leeds Shopping Centre
Pay Rate: £14.66 per hour
Shift Pattern: 4 on 4 off - 12-hour shifts (Days may be required occasionally to support business needs)
Reporting To: Shift Manager
Job Overview
We are looking for a proactive and dedicated Security Supervisor to join our team at Trinity Leeds Shopping Centre. In this role, you will be responsible for overseeing the day-to-day operations of the Security team, ensuring the safety and security of our customer's property, people, and assets. You will lead by example, maintaining high standards of professionalism, and ensuring the delivery of a first-class service in line with the site's Assignment Instructions (AIs).
Your role will contribute directly to meeting and exceeding key performance indicators (KPIs) and the service level agreement (SLA) for our client. You will also play a key part in fostering team morale, supporting training initiatives, and driving continuous improvement.
Main Duties and Responsibilities
* Oversee the daily operation of the Security team, acting as the first point of contact for team members.
* Ensure the team maintains high standards of dress, discipline, and conduct at all times.
* Support ongoing training and development for Security Officers, including inductions on site procedures, policies, and systems (CCTV, access control, fire alarms, etc.).
* Foster teamwork and maintain high morale through effective leadership and motivational techniques.
* Assist the Shift Manager in performance reviews and professional development for Security Officers.
* Participate in investigations related to security incidents, such as thefts, missing items, or complaints.
* Provide exceptional customer service and liaise with clients as needed.
* Ensure the team adheres to all site Assignments.
* Maintain accurate and up-to-date security records and logs.
* Ensure compliance with data protection regulations and all relevant legislation.
What We Are Looking For
* Previous experience in a security role, with supervisory responsibilities preferred.
* A valid SIA Licence.
* Strong literacy and communication skills with excellent verbal and written English.
* Competency with computers and relevant software.
* Reliable, self-motivated, and able to work independently.
* Strong problem-solving and decision-making skills, with the ability to prioritise effectively.
* Proven ability to motivate and lead a team, fostering a positive and professional working environment.
* Confidence and professionalism when dealing with people at all levels.
* A commitment to self-development and continuous improvement.
* A track record of excellent attendance and punctuality.
If you are a motivated and organised individual with a passion for security and leadership, we would love to hear from you. Apply today to join our team at Trinity Leeds Shopping Centre