Job Description
Join a market leading and award-winning Tour Operator as a Cruise Reservations Consultant! If you're looking for a position offering a great work/life balance, this is the perfect opportunity as the role operates Mon - Sat 9am - 6pm on a rota basis.
So, if you're an experienced Cruise Consultant who enjoys providing a full concierge service to your customers, dealing with the reservations process from start to finish - we'd love to hear from you!
As a Cruise Reservations Consultant, you'll be responsible for providing expert sales and service support for cruise products to both travel agents and direct customers (B2B & B2C) The role includes handling new cruise reservations and online enquiries, ensuring a high standard of customer service, accurate booking management and maximisation of sales opportunities, while meeting individual performance targets.
This role encompasses the reservations process from start to finish and once the booking has been made, your clients will have the opportunity to reach out to you directly to make any amendments, or with any post-booking queries.
This is a fantastic opportunity to join an expanding and established travel organisation and will suit those who enjoy delivering a 360 service. On offer is a competitive salary of up to £28k plus bonus and industry benefits such as familiarisation trips and other industry incentives.
If you’re interested in finding out more, please apply online.
Role of Cruise Reservations Consultant:
* Answer inbound calls from travel agents and direct customers promptly, ensuring service level targets are consistently met
* Provide general and detailed advice on a wide range of cruise lines, itineraries, ships, cabin categories, and onboard experiences
* Demonstrate strong worldwide and European cruise destination knowledge
* Promote monthly offers, incentives, and campaigns to customers
* Make amendments to cruise bookings (date changes, cabin changes, upgrades)
* Adding or modifying flights, hotels, transfers, tours, and excursions
* Handling special requests and cruise add-ons
* Make booking amendments accurately within cruise reservation systems and GDS
* Resolve booking issues efficiently while maintaining customer satisfaction and retention.
* Maximise sales opportunities on every call by offering relevant ancillary products,
* Use GDS systems (Amadeus / Galileo) and cruise booking platforms accurately and efficiently.
Skills required for the role:
* Previous cruise sales experience - essential
* Working knowledge of a GDS would be an advantage
* Experience with tailor-making holiday packages
* Excellent attention to detail and administration skills
* Good working knowledge of and, ideally, personal experience of cruise holidays / fam trips
* Strong sales and customer service skills
* Ability to work well both autonomously and as part of a team
If you’re interested in learning more about this Cruise Reservations Consultant role, please contact us for a confidential chat or press the apply online button now!
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