About The Role
North Norfolk is a fantastic place to live, work and visit - covering over 360 sq miles of coastal and rural environment, with a population of over 100,000 people living in 120 distinct communities, our District is one of England's top holiday destinations and a place where people positively choose to live.
An opportunity has arisen to join the Early Help and Prevention Team to help deliver crucial support to our most vulnerable households.
You will make contact with households at risk of crisis reviewing information on a variety of systems and triage people to the most appropriate service or team to meet their needs.
This is an enjoyable and interactive role which is essential to support the team's specialist roles.
Please note this role is 19 hours per week. Days will be set, however they are not pre-determined and will be discussed at interview.
About You
The successful candidate will have:
* experience of providing budget and money management advice
* a sound understanding of welfare benefits
* an understanding of the issues around homelessness and the effects on individuals
* the ability to exercise judgement in a range of scenarios including working with different departments and finding creative solutions
* an empathetic approach towards customers
* the ability to deal and communicate with different levels within the services and in customer facing situations
Application Information
The post requires a BPSS check
Closing Date
11.59pm on 13th October 2025
Interviews
21st and 22nd October 2025
Get in Touch
For an informal discussion, please contact Emma Peck, Early Help and Prevention Team Leader on:
Telephone:
Email:
About Us
North Norfolk is a fantastic place to live, work and visit. It covers 360 sq miles of coastal and rural environment, with over 100,000 people living in 120 distinct communities. Our district is one of England's top holiday destinations and a place where people positively choose to live.
We're committed to promoting equality of opportunity for the people and communities of North Norfolk. We respect and value differences in our district and across our workforce, and we want everyone to feel included and able to play their part in making North Norfolk a great place to live, learn, work and visit. Our coast and environment are extremely important to us.
Recognising that North Norfolk faces a very real threat from climate change, the Council has declared a climate emergency. We have developed a Net Zero strategy to support our ambitions and all staff have a role to play in meeting our carbon reduction targets.
We have a supportive culture that enables our people to learn and grow through attending courses, e-learning, and their daily job roles. We provide excellent opportunities for communication through updates from Directors and the Chief Executive. Our onsite recognised union is UNISON.
Our Cromer office is clean, modern and light, with onsite lunchtime catering and free onsite parking. As one of the largest employers in the district, we offer several benefits to all our employees:
* employee assistance program
* discounts portal
* salary sacrifice schemes (bikes, home electricals and EV car leasing - available after completion of probation period).
You will also enjoy:
* a good work-life balance, with many roles following our hybrid approach to work (if your role supports hybrid working, all we ask is that you have a stable and reliable internet connection)
* 25 days' holiday per year, plus bank holidays, increasing to 30 days after 5 years' service (assuming the role is full-time)
* access to an excellent local government pension scheme based on your local authority career average earnings
We encourage applications from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.