A local authority in North London is seeking a proactive and highly organised Tenant and Landlord Engagement Officer to lead the delivery of its landlord and tenant advisory service within the private rented sector.
In this front-facing role, you will ensure that private renters and landlords receive clear, accessible and timely advice on their rights, responsibilities and relevant legal requirements. You will organise and deliver meetings, drop-in sessions and briefings for internal and external stakeholders, including responsibility for managing the Landlords Forum.
You will design and implement innovative ways to engage landlords, tenants and partners, develop and deliver campaigns to raise awareness of property licensing, renters' rights and landlord management obligations, and manage digital content on private rented housing web pages to ensure information is accurate and accessible. The role also involves leading consultation and research activity, evaluating stakeholder feedback and developing strategies to improve private sector housing services.
You will maintain accurate records of engagement activity, casework and referrals, produce regular service impact and performance reports, and lead landlord engagement activity in support of property licensing, including statutory consultation.
This is a hybrid, front-facing role requiring attendance in the borough three to four days per week, including some evening meetings. The post is subject to a Basic DBS check.
How to Apply
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