Job overview
Currently there is an exciting opportunity within the BHRUT Information Technology Department for an IT Systems Analyst (B6)
Reporting directly to the Infrastructure Manager, The post holder will provide and deliver the highest possible server technical support to our customers and potential customers, by working as a member of the Systems Team to ensure all, incidents, service requests, changes are executed in accordance to the BHRUT’s SLA’s.
The post holder will act as a specialist in the server infrastructure field, whilst Supporting and maintaining BHRUT server systems and applications.
The post holder will consistently deliver a “client-focused” service which promotes good customer service and effective working relationships. They will also support services and help deliver Systems Team projects in line with informatics PMO.
Key Responsibilities
• Working as part of the Systems Team, the IT Systems Analyst will be responsible for managing the daily, weekly, and monthly server support checklists
• Working as part of the System’s 3rd line technical support team, to provide the highest level of technical support remotely and over the phone. Troubleshooting various levels of complexity ICT support tickets.
• Ensure Support tickets, Service requests, Changes are always documented and completed within the agreed Service level agreements.
• Working with customers and engineers to resolve ongoing technical issues (Root Cause Analysis)
• Maintain and apply patch updates/upgrades to all server / SAN systems (including Windows Updates / HP Firmware updates / VMware Updates / SAN Storage firmware updates
• Maintain and replace any faulty Server / SAN Storage Hardware with hot spares stocked by ICT.
• Ensure backups are consistent and stored securely at appropriate locations.
• Ensure that core applications are kept up to date according to the latest release.
• Ensure all devices are secure, have antivirus installed and are up to date.
• Ensure all devices are encrypted with BHRUT encryption software.
• Create, manage, and deploy installers to deploy 3rd party applications or fixes.
• Create, manage, and deploy Gold Build images for BHRUT devices.
Main duties of the job
The post holder is expected to establish and maintain positive interpersonal relationships with other staff members characterised by trust, mutual respect, and open, honest communication.
Working for our organisation
We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in special measures; we’ve opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, was named the top CEO by the Health Service Journal in 2024.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.
Our patients are benefitting from our Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub in Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 94,000 scans a year.
The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.
We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person specification
Education/ Qualifications
Essential criteria
1. Educated to degree level in IT-related subject or equivalent qualifications/ experience
Desirable criteria
2. Microsoft Certified – MTA/MCSA
3. VMware Certified – VCTA/VCP/VCAP/VCDX
Skills/ Abilities
Essential criteria
4. Problem solving skills and ability to respond to sudden unexpected demands
Experience/ Knowledge
Essential criteria
5. In depth Knowledge of Active directory, Exchange, DNS, DHCP, IIS, and the management and support of user accounts
Desirable criteria
6. Experience of cloud technologies (Azure/AWS)
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.