Overview
Join to apply for the Retail Security Officer - Cardiff role at FGH Security
Location: Swatch Cardiff, CF10 1GA
Hourly Rate: £12.60 - £14.12* (* pay rate inclusive of holiday pay)
Schedule: Shifts available Monday to Friday - 09:30-20:00; Saturday: 09:30-19:00; Sunday: 11:00-17:00
About The Role
At FGH Security, we pride ourselves on our core values. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow." We are seeking experienced and professional Security Officers with a natural talent for retail security to join us in Keeping People Safe at Swatch in Cardiff. Swatch, JD Sports, Adidas, Tommy Hilfiger, Calvin Klein, Russel & Bromley enlist our highly trained security teams to provide excellent customer service and protection of assets in their stores.
A valid SIA Door Supervisor Licence or SIA Security Guarding Licence is required for this role.
Your Main Duties Will Include
* Maintain in-store PPE (Radios, Body Cams, Pagers)
* Maintain a high level of vigilance throughout the shift while observing the store discreetly
* Actively patrolling and monitoring security cameras to ensure the safety of all customers and staff
* Engage with customers and offer assistance if needed
* Escort unwelcome customers from the site when required
* Look out for abnormalities around the site
* Report observations to store management and document appropriately
* Protect assets and assist with loss prevention
* Prevent theft, vandalism, and other criminal activities
* Provide a welcoming environment to all customers and staff
* Respond promptly to security issues
* Implement and enforce store policies and procedures
* Handle difficult customers calmly and professionally
* Report suspicious behaviour or activity to the appropriate authorities
* Maintain accurate incident records and provide detailed reports to management
About You
The ideal candidate should be:
* Highly trained
* Have great customer service skills
* Adept at report writing
* Proactive in approach to work
* Proud in a smart appearance with impeccable personal presentation
* Motivated
* Capable of dealing with different situations
* Demonstrate maturity and reasoned decision making
During screening you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.
About FGH Security
We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry. Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and continually striving to improve both the employee and customer experience. We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.
FGH Benefits And Welfare
Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe. Our first and most important value is Look After The Team, our biggest asset is our people. Just a few of the ways we support our team:
* Instant access to wages: you can draw on up to 50% of earned salary before payday
* Latest software for shift scheduling, team communications, and access to documents/payslips
* Discounts in high street retailers, gyms, and more
* Access to financial guidance
* Training and progression opportunities; we are an accredited training provider
* Varied deployments across multiple industry sectors
* ACS Accredited
* MIND Employer
* Real Living Wage Employer
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other, Information Technology, and Management
Industries
* Security and Investigations
Referrals increase your chances of interviewing at FGH Security.
Get notified about new Security Officer jobs in Cardiff, Wales, United Kingdom.
#J-18808-Ljbffr