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Bank Receptionist - Imaging | Customer Service, Administration | Bank | Bristol | Free Parking
Spire Bristol Hospital is currently looking to recruit a Receptionist to join our Imaging team in a bank capacity. The role involves welcoming patients politely and courteously, registering and directing patients, consultants, and hospital teams in a proactive, warm, professional, and caring manner to provide confidence and exceed customer expectations. You will provide an accurate, efficient administrative service within the hospital, operating within established Spire policies and procedures.
Duties and Responsibilities
* Welcoming, registering, including the accurate collection of credit card details and patient information.
* Directing patients, consultants, and hospital teams as required, in a warm, professional, and caring manner to instill confidence.
* Ensuring compliance with NHS forms and processes.
* Handling cash strictly within the parameters of the ‘Handling Cash Policy’.
* Discharging patients onto the computer system, ensuring the accuracy of all information.
* Managing the hospital switchboard professionally and efficiently, responding to all calls and enquiries promptly.
* Performing various clerical duties, including checking bed status reports, ordering and distributing newspapers, issuing visitor badges, and booking taxis.
Who we're looking for
* A personable individual capable of working on their own initiative and as part of a team.
* Good basic PC skills, including Word, Excel, and Outlook.
* A high degree of accuracy in administration.
* Excellent communication skills at all levels.
* Experience in a customer service environment.
* Experience with information management systems.
* Previous receptionist experience or equivalent is essential.
Working Hours
This is a bank role. Departmental hours are between 7am - 8pm, including weekend shifts. Bank colleagues are paid weekly and offered competitive rates. Benefits include free onsite parking, access to Spire Healthcare pension, free uniform, free DBS check, full induction with mandatory training updates, and opportunities for further training and progression into permanent roles. You will receive support and guidance from Spire’s specialist Resourcing Team throughout your recruitment journey.
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