About the role of Head of Business
* Lead the strategic and operational performance of Yeovil Audi, delivering sustainable profitability, exceptional customer experience and high-performing teams
* Ensure that each customer is treated as an individual with care and respect, providing a 5-star customer experience
* Hold meetings with the manufacturer and Brand Director to agree vehicle volume and part sales targets
* Monitor customer loyalty and satisfaction levels and ensure changes are made to improve where required
* Hold regular Quality Management meetings with the team
* Personally deal with customer correspondence and be involved in resolving issues where appropriate
* Define measures, set targets, allocate responsibility and monitor progress to completion, with a strong focus on centre growth
* Provide clear leadership, ensuring the vision of the business is communicated effectively across the team, while implementing structured training and development programmes
* Ensure, through the marketing team, an effective Marketing plan is in place for all departments
What we are looking for
* Proven experience managing a franchised automotive dealership
* Experience leading Sales, Aftersales, Parts, Finance, and operational teams promoting employee development plans
* Demonstrated responsibility for full profit‑and‑loss performance, managing budgets, operational costs, and KPIs
* Experience handling escalated customer complaints and correspondence
* Experience of driving a 5‑star customer experience
* Knowledge of FCA regulations
In return we will offer you
* Competitive Salary – dependent on experience
* Health Cash Plan – extensive mental health support, GP consultations, cashback for dentist, optician, prescription fees, professional care claims and private consultations
* Mental Health Support – all managers trained in Mental Health and Mental Health First Aiders across the business to help support you when required
* Simply Rewards – access to 100+ rewards and discounts, including gym memberships
* Pension, with Aviva – you can pay as much as you like into your pension, plus we contribute as well
* Life Assurance – peace of mind for your nearest and dearest when they need it the most
* Paid Annual Flu Vaccinations – early access to the flu vaccination onsite in Poole and Yeovil
* Vehicle purchase discounts – various ways in which you can purchase a new car from all our brands
* Discounts on services – MOT, servicing, parts, accessories and merchandise at reduced rates for you and your family
* Cycle to work scheme – with the Green Cycle initiative
* Refer a friend – to come and work for us and be rewarded up to £1000, dependant on the role being recruited
* Career development – industry‑leading training from the brand you represent and full ongoing support in house with our learning management system
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