* Senior Account Manager
* Location:Eastbourne
* Salary:£45,000-£50,000
* Job Type: Permanent, Office-Based
Our client is a leading UK-based online SaaS platform supporting auction businesses. They are looking for a first-ever Senior Account Manager to join the team and take ownership of 450 client accounts, defining and building the Account Management function from the ground up. This is a unique opportunity to shape a key part of the business and grow your own team in the future.
What You'll Do
* Serve as the primary point of contact for all client accounts, managing 450 clients from day one
* Build and maintain strong, long-term client relationships across a B2B platform
* Conduct service level reviews to identify gaps, improve the client experience, and uncover growth opportunities
* Collaborate with Sales and Marketing to identify upsell and product improvement opportunities
* Analyze usage and performance data to spot trends and commercial opportunities
* Help define processes and best practices for a newly established Account Management function
* Mentor and eventually manage additional Account Managers as the team grows
Who You Are
* Experienced in SaaS or product-led B2B environments, with a proven track record in managing multiple client accounts
* Comfortable managing high-volume portfolios and delivering operational excellence
* Technically confident and customer-focused, with strong problem-solving skills
* Highly organized, with excellent communication, negotiation, and presentation abilities
* Ambitious and ready to take ownership of a function and grow a team in the future
Why You will Love It
* Be the first Account Manager hire in a scaling SaaS business
* Direct exposure to the Managing Director and leadership team
* Competitive salary with career progression and growth opportunities
* Bright, modern Eastbourne office with on-site social areas and games room
* 28 days holiday ( option to buy 5 extra)
* Friendly, collaborative, and supportive team culture
if you are interested in this exciting opportunity please click 'APPLY NOW' and a consultant will be in contact.