Who we are Our Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update Reference 2026-6264 Hotel Dorchester Collection Division & Department Corporate Office - Information Technology Job Title Global IT - Support Technician Contract Type Permanent Status Full time Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Global IT – Support Technician you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. The stages of the recruitment process are: First Stage interview with Head of Infrastructure & IT Support Second Stage interview with our Global IT Leads – Technical Delivery Final Stage interview with People & Talent Specialist and Head of Infrastructure & IT Support What you'll get As a Global IT - Support Technician at Dorchester Collection here are just some of the great benefits you will receive: Complimentary stays with breakfast included in all 10 Dorchester Collection hotels. 50% off at bars and restaurants within all of our Dorchester Collection hotels. £750 Refer a friend bonus scheme. World class development opportunities. Social events throughout the year. Workday Lunches in the form of a prepaid contactless card. Season ticket loan and cycle to work scheme. Exclusive Access to a discount platform featuring 1000s of retailers. Subsided access to gyms, fitness classes and wellness experiences. Competitive retirement scheme. What you'll do You will be responsible for day-to-day oversight and administration of Dorchester Collection IT infrastructure and the third-party providers that deliver support for the physical and virtualised infrastructure. The corporate IT support team ensures that all systems are configured and supported in such a way as to maximise availability of systems. In this role, you will be responsible for providing support to helpdesk team members and end users. Day to day, you will be responsible for: Systems Administration – Deployment, installation and ongoing support of computer hardware and software. Support - 1st / 2nd line support reference for Dorchester Collection employees in the corporate office and internationally. Education - Facilitate in user IT education and awareness programs and initiatives. Project Delivery – Support Dorchester Collection IT management in the delivery of new systems and projects to enhance the infrastructure. Contribute to the delivery of hotel projects internationally. Incident Management – Participate as required in incident management and response, including communications. Compliance – Adhere to standards and best practices. Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Global IT – Support Technician you’ll have the opportunity to bring these to life and continue to create our legacy. The items shared are the essence of a day in the life of a Global IT – Support Technician but we’ll make sure you are provided with specifics on how we care for our company. The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, with a core requirement of on-call support outside of these working hours. We are based in our corporate office in Knightsbridge. What you'll bring You’ll bring your unique personality and passion to the role and the team. You will have previous experience in an IT Technical Support or similar role, preferably within a mid to enterprise size business. You will have experience with administration of Microsoft cloud. technologies, Active Directory Users and Computers, and Microsoft Office 365. English is the primary language used in our office. You can comfortably communicate in this language, both verbally and written. You’ll bring you knowledge of server and desktop hardware support and deployment, and of networking configuration and troubleshooting. Understanding of LAN, WAN & Wireless networking technologies. Administration of virtualised infrastructure a key advantage. Any of the following industry certifications are highly advantageous: ITIL, MCSA/MCSE, CCNA or Computing related degree. Job Location United Kingdom Location 3rd Floor, 1 Knightsbridge SW1X 7LX London