Key responsibilities:
Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.
Seeing customers to support and help the efficiency of the front desk.
Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service Ensuring customer satisfaction with work carried out and advising of future service or repair priorities.
* Achieve both the business and manufacturer KPIs for performance leading.
Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.
* Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.
* Manage the collection and delivery diary including allocating jobs to drivers.
* Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements.
* Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints.
* Identify and drive a performance that exceeds market competition and best practice in the industry.
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